Ah yes. I remember those days. “Ma’am, the property manager is familiar with the situation, and in fact, is the one who told me to give you this response...” “Well, he/she must not be understanding correctly. I think I need to talk to him/her directly.”
Multitasking, several hat wearing, rent processing, apartment leasing, application processing, eviction submitting, bill paying, marketing, form creating, compliance ensuring, over caffeinated, over worked mofo. ....does that work?
Babysitter. Representative of the Cable, Electric & Phone Co. Post Master General. Therapist. Bad News Deliverer. Crook. Rent Lady. Most important of all, Assistant Manager & we appriciate all you do, as the list is endless.
Apparently financial adviser, life coach , common sense adviser. "What do you mean I only have unit the 3rd to pay rent ? " "What's my rent ?" So, you can't put foil in a microwave!"
We should all be customer service reps - with a twist. Current times you have to be able to approach as a leasing specialist and end as an assistant manager. It's 100% not easy but can be done!