What is one thing you do religiously when a resident submits a NTV?

Send move out check list

Put them on notice

Try to save them before I officially accept their NTV

Ask their reason for moving

Pmo

Call them and ask them to stay

The first thing I do is say ~~ "Thank you for living with us. Why you are moving and is there anything we can do to get you change your mind?"

Try to get them to reconsider

Put them on notice, schedule a move out inspection, pull the next app from our waitlist.

Call them to see if there is anything we can do to keep them.

Thank them! We are here to help just like moving in-

Ask why they are relocating to see if there is anything we can do. Make sure to get a forwarding address. Put an acknowledgement in writing of vacate responsibilities and breakout any final charges that will happen so there are no surprises.

Ask them if there’s anything that you can do for them to stay there and offer them any type of concessions only if they are moving to another apartment and not buying a house

1. Ask why and if there's anything you can do to change their minds.
2. Get it in writing with a current phone number and forward address.

Right after seeing if there is anything I can do to keep them...I look in the system to make sure its a full 60 day notice from when the lease expires.

Explain the rules that would go along with the Ntv. Also ask them if they are sure and is there something i can do to get them to stay.

Oh no why are you wanting to move? Is there anything that we can change to make you change your mind? Oh no it's not you all I just purchased a home oh wow congratulations I am so happy for you! Well just know if you know of anyone looking for a great place to call home please refer them to us... and we are here to serve you so let us know if there is anything we can do to make your moving process go smoothly. Prelease the apt!!!!

Issue them a 48 hour notice to enter and schedule an occupied unit walk through. Gives me a chance to see what contractors need to be scheduled for sure and get them going before everyone else gets the prime appointment times.

This is the one thing I’ve always hated about our job. Having lived in many apartments (husband is military) I hated being asked why are you leaving question even though I knew you had to. I always wanted to say none of your business of course I never would. That question and what can we do to make you stay always rubbed me wrong. Like what can you offer to make me stay. I’ve been on both sides. Hated asking those questions and being asked.

I always think of if you were quitting your job you have been at for years and they said “ok give me your forwarding address so we can send your last check”. By asking why they are moving shows you care about them and they are not just another number. I’ve had some people say for personal reasons and that is a good response if you do not want to say.

Asking why I am leaving is not going to show me someone cares. How I was treated while I live there shows me you care. At the leaving point it’s irrelevant and why I’ve never liked the question and when asked most people feel like “oh now you care”. If I was quitting my job and I was valued my boss would offer me a raise to keep me. And no community ever offers to lower your rent to keep you. It’s just question that if they answered…I want upgrades, I want lower rent, I want nicer neighbors. What can be done to change that. Nothing. Lol

How would you phrase it differently?

I don’t mind “so if you don’t mind may I ask why you’re leaving us”. That’s just an informative question to better your community and staff.
It’s the what can I do to make you stay.

Yes, try to save them if can, but put it in your system immediately and send an Official move out letter to them with helpful info and their last charges, of course stating if no damages

We do auto renewals at 60 days... At 90 days we send them notice of renewal which includes our NTV form and new rent amount in 90 days. If they return the NTV it includes reason and new address.

If there is nothing to be done about changing their mind, give them a cleaning checklist so they know what to do upon moving out.

Try to understand why they are wanting to leave and save them if we can

I ask what could we have done differently?

If it's one I want to leave...then I'll just smile, say thank you and remind them to turn in their keys and provide a forwarding address....they were a PITA anyway.
If it's a good resident, then I'll try to find out why and if we could offer something to make them stay.

We send them a confirmation and then follow.up with instructions and cleaning

If they're military, we ask where their next duty station will be.

I of course ask why they’re moving—usually it’s a solid reason. Then I ask them if they were happy living here—so far everyone has praised me. Then I ask them to leave me a review on Yelp—most forget!

Record it in Yardi, file it and follow up to see if we can save. Always ask for a review if they have had a positive experience

Whatever day of the week it is, I tell them we do not except notices on the day they bring it in (joking to them of course) and I ask them why they are leaving. Here lately, the resident wants to get a bigger place, or downsize. I have been saving them by transferring them to another apt on property.

Write up what they owe until move-out date and deliver to them and then pre-lease it at a higher rate which is the current going market rate!

Depends. If it is someone we would like to be rid of, but can't prove the lease violation (unauthorized pet or occupant, drugs) or they are just a pain in the butt, well, as soon as the NTV has been officially accepted and uploaded, I buy lunch for the team.

Send a move out checklist including the amounts they’ll be charged

Sign the form, and give them a copy.

Send email when i see notice, if i take it i ask why they are moving and how what can we do to keep them