What’s your favorite Service Manager interview questions?

What’s your favorite Service Manager interview questions?

You do understand this is a working position, right?

Fred Montgomery #1 question right here

Fred Montgomery I would reply to this question with, “what do you want me to manage? Techs, paper work, taking the blame for years of deferred maintenance?

What are three uses for a stapler other than stapling? It’s not a skill question but he helps me see how they can think out of the box for solutions and I find that it cuts through the typical interview questions and makes it more of a conversation.

Kristen, i don't think I would pass your interview. You always use the right tool for the job. If you're not stapling, don't reach for the stapler.

Mark Tanguay not a bad answer but like I said it isn’t a skill question. It’s a question I use to get past the typical interview questions to see a bit of personality.

If you have properties that are built prior 1972 this is a great question What is Co/Alr?? Their response it's a outlet/light switch for units that have possible copper aluminum wirering What is a purple wire nut used for 220v aluminum wires

Take them to a vacant let them show you, be honest about the status of communities. Challenges etc.

Ask what order they schedule the make ready steps in. Inexperienced people won't have the cleaners or carpet cleaners last, or forget to schedule a day or two to punch

Is your service manager a unit level,resident engaging task doer requiring multiple skilled trades experiences or a project and quality control manager with a staff team who are carrying out property maintenance ?How do you prioritize work assignments ?Tell me about a time a resident was UN happy with quality of your work.Tell me about a time a resident was happy with quality of your work ?How do you track expenses vs budget ?How do you decide to outsource use a vendor for repairs maintenance ?What is the most complex rehab you managed ?How do you decide for repair or replace ?

So why did the other service manager leave?

What is the difference of a 3000k, 4000k, and 5000k light bulb?

How do you correctly wire a 3-way switch circuit? (asked while handing them the parts/tools required to do so.)

Followed up with: What process would you use to ensure your technicians follow this process as well?

If you are looking for questions that are behavior-based and emphasize previous experiences and how they might show up in your shop. Go to the CAM Reference Guide (in NAA Candidate Resources section) and look in the HR chapter. Interview guides for every single mainteannce and management position! They are awesome and ask about stress, decision-making and risk taking - all are kinda important! Your questions for skills but these for a deeper insight.