Do you find it’s harder to recruit and train leasing/resident services professionals than it used to be?

Do you find it’s harder to recruit and train customer service professionals (leasing/resident services, anyone who’s customer facing) than it used to be? Or easier/status quo? And are companies more, less, or equally invested in training than 5+ years ago?

I am very strict about who I hire and won’t settle

So so much harder.

Yes. Without a doubt it's much harder to hire and retain quality employees today. Much has to do with the lower pay rates and longer /less flexible hours than offered in many other industries. Today's talented employees want higher wages and more flexibility in schedules than what most property management companies offer. Also, growing and advancement are often limited unless with larger companies and those often come with extensive travel or relocation.

I think finding and training good, reliable maintenance people is so much harder than any other position in this business. No one wants to do physical labor anymore. And if they are willing, they end up not being all that reliable. They call out sick a lot, slack off a lot, and do the bare minimum. Where are the people who take pride in doing a good job? Who gets satisfaction from solving problems? Good, quality maintenance people are on the verge of extinction.