Looking to hear from anyone who's had a great experience with a utility billing vendor - we've worked with both local and national vendors (Conservice, RUM) and have had significant issues with all of them over the years. We're looking for a company that's responsive, gets the details right without...
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A simple message to the higher ups at your local corporate office.
When you have an important corporate visit with all of the big bosses coming in town and it requires “all hands on deck”, searching the bushes for trash, staff coming in very early, the least that can be done is provide the team with a lunch.
Little things like that go a long way in making the employees feel valued.
Writing anonymously because I am in multi family by day but have my own 4 unit property.
One of my renters is a hoarder. I found out when they wouldn’t give me access, changed the locks on me and I noticed no trash was going in their trash each week.
Finally gained access. The apartment is floor to ceiling cardboard boxes.
I non renewed their lease and they held over. I start eviction and I and now two months with no rent and a court mediation...Writing anonymously because I am in multi family by day but have my own 4 unit property.
One of my renters is a hoarder. I found out when they wouldn’t give me access, changed the locks on me and I noticed no trash was going in their trash each week.
Finally gained access. The apartment is floor to ceiling cardboard boxes.
I non renewed their lease and they held over. I start eviction and I and now two months with no rent and a court mediation set for mid September. No sign of an eviction date yet.
Social services is “assisting” but not really. They needs to go to assisted living.
If the local fire department came thru could they declare the apartment uninhabitable and if that was the case would there be a possibility of forcing social services to act quicker?
Any thoughts on how to speed up the process?
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We found if you have good credit you pay your bills. That was our main criteria. Conventional property
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Have you ever gone through a large influx of residents who believe that given what they pay, they should be entitled to being ensured safety & security - even though you can't ensure safety & security (and the lease says so as well)? Have you ever messaged reminders about safety/security and where...
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Is there any precedent where a resident who has a pet subsequently, after many months, gets an ESA letter from their doctor, but since it was a pet before the letter, it can still be treated as a pet?
so need some opinions-just moved a woman and 3 kids, everything checked out, and a week later, it seems she has a few "extras" that don't appear to be leaving. Other than the obvious violation for extras and giving the option of, they go or they all go, what would you do? looking more for help with timeframe for these things I think?
We have had so many car break ins and thefts at my community lately. Obviously we all know it’s not the property’s fault but that’s not how residents feel. What can I do to make our residents feel better about this situation? I thought about maybe doing a community event and have our local PD come and talk to residents. Any other creative ideas or suggestions on how to communicate with residents efficiently about this touchy matter?
My property is entering Due Diligence for a sale and I have no idea what to expect. What reasons have you all seen of a buyer backing out after the due diligence period? We have been doing absolutely everything we can to prepare but I cannot help but feel some responsibility as a PM to properly...
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Any members in the group considering changing g their criteria policies to allow those with past evictions after a certain period of time? Given the pandemic and many losing their homes/rentals during that time I wonder if anyone is considering allowing if it was 5+ years ago for example.
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A resident had water/sewer back up damage in her apartment after Hurricane Beryl...possibly due to power loss to the lift station during the storm. Her apartment is the lowest elevation on property and there was quite a bit of water and sewer backed up in the tub, shower, and bathrooms. The property lost power for a week. We had a temporary generator hooked up to the lift station within 24 hours of the storm.
Several emails were sent to all...A resident had water/sewer back up damage in her apartment after Hurricane Beryl...possibly due to power loss to the lift station during the storm. Her apartment is the lowest elevation on property and there was quite a bit of water and sewer backed up in the tub, shower, and bathrooms. The property lost power for a week. We had a temporary generator hooked up to the lift station within 24 hours of the storm.
Several emails were sent to all residents asking them to report any storm damage to us ASAP. Emails were also sent asking residents to empty all refrigerators and freezers and to leave the doors open to prevent damage to the refrigerators. She claims that she was out of town and did not report damages until 10 days after the storm. She received the emails; however, she never called us to say that she was out of town or requested for us to check on her apartment.
We had no reason to go in her apartment since no other apartments were damaged. Our model is next to her apartment and did not have any damage. No other damage was reported in her building.
We offered the following: 1) transfer her on-site with no fees and give her first month free in the new apartment to help offset her expenses. 2) terminate the lease without penalty as soon as she moves all of her things out. 3) Let us make repairs and allow her to stay in a hotel (Paid by her renter's insurance) and move her furniture into the den and living room of her current apartment free from rent until repairs are completed.
Within 12 hours of receiving the damage report, the bathrooms were steam cleaned. The baseboards were removed, the carpet and pad was removed from the bedrooms. The concrete slab was steam-cleaned. Enzyme treatments were done. The cabinet bases were removed. Dehumidifiers were installed and all surfaces were sanitized.
We require renter's insurance. She doesn't think that she should have to file a claim. "We should have had an automatic back up generator temporary for the property".
The water/sewer back up was limited to two bathrooms and the two bedrooms. Her rent is just under $3k per month. What do you think is a fair resolution? Keep in mind that no damages were reported for 10 days after the storm.
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Hey Friends
Texas Peeps-My owner is thinking of canceling the Bluemoon membership for leasing.
He is contemplating AI to generate a lease.
For context its for multifamily housing all complexes are over 50 units
Can you all share some highlights as to why keeping Bluemoon/TAA leases is better or share if there is a better option.
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I've just reached 50 new "easy tasks" that'll only take "an extra 10 minutes" a day at work. In case you're not up on your math, that's over 8 hours a day of new tasks to accomplish on top of my previous 8 hours of work.
So, yes, I've had to stop doing most of my job to get my work done.