What’s some information you would put in your welcome packets for new move ins?

What’s some information you would put in your welcome packets for new move ins? Looking to change ours up and want to touch all bases!

Lease detail highlights that they sign saying we discussed! Seriously, nobody reads the lease or at least it’s conveniently used so they say!

How to buy and use a plunger. 

For us mid rise - nearest elevator to use - where the trash room is and what to throw where - parking rules - maintenance emergency number

A playlist of “how to” videos about all kinds of things new renters need to know.
1. A one-minute video is much easier to watch than reading through pages and pages of paperwork and flyers.
2. It’ll save your team time from having to answer the same FAQ’s all the time (things communicated via video are retained at nearly 90% whereas written word is retained at about 10-12%).
3. The easier you make it for renters to settle in without friction, the more they’ll enjoy their stay.
A couple videos I would make:
1. What to bring the day of move in/what’s required to pick up keys.
2. Where to park their UHaul and the best way to access the building/units for move in.
3. What to do with boxes once they’ve moved in (i.e. break them down and add them to the recycling bin or compactor).
Just a few ideas to get you started!

-community newsletter that gives them the basic important info.
Staff name, phone numbers to office, courtesy officer and emergency line. Where the drop box is located, gate codes etc(all of this in one that’s simple to read)
-move in form
-valet trash guidelines and parking guidelines
-coupons for businesses that are walking distance

Maintenance tips or Fridge, dishwasher, toilet, HVAC, etc. A hand Witten personal welcome note signed by all of the staff.

We have flyers from the internet provider for our property as well as flyers from the local transit. We put in the dos and don'ts of recycling and then copies of the parking rules agreement.