I used to when I was on-site, and we used Constant Contact. Contents were usually community events, both on and off site; community reminders; renewal and notice reminders; and for a while something fun residents could engage with (eg, a joke they could come in for the punchline to, a trivia question, etc.). If you use a platform like Constant Contact, Mailchimp, or Resident News, you can create custom templates to keep your residents informed and engaged. These days, things like local and community events, engaging community updates, or info on how life as your community may have impact (volunteering, sharing stories, etc.) are great ways to engage (versus the old school rent reminders and policy notifications).
I used to create newsletters years ago 🙂🙂🙂🙂 it was fun. You can introduce your team members on them, you can do birthday shout outs, add FAQ’s, jokes, recipes etc.. when I was making them I think it was a simple word document I would fix up but obviously these days canva would be a great option. Lol