We’ve just been changed from Yardi to OneSite.

We’ve just been changed from Yardi to OneSite. Learning curve for sure, although much is obvious. None of our prior ledgers integrated. Does anyone know how I can charge back a concession??
The code CONC/XONETIME is there but it isn’t within the charge menu for me to use. It’s only available in the credits menu. I’ll probably have tons of questions going forward - sorry and thank you in advance to the OneSite gurus!

It is in your credits but you will need your role setting to allow for negative credit charges to allow for chargeback. Admins will have the ability to make this change if your company supports it. Otherwise you may have to charge it as an “early term fee,” or something alone those lines with the details including it is actually a concession charge back. RealPage User Group is still growing a bit but has some good users in it to help guide for future questions.

Chris Hurst thanks!! this is what I thought would be the case…..I’ll have to ask admin for the access. This is simply not the case in Yardi! All codes are available to use. Learning curve!

Used OS years ago, loved it. But can’t hardly remember how to do anything

oh that is a step backwards!

You would just reverse the 1xconcession charge in onesite. No idea if given in yardi and you need to reverse in Onesite.

Sounds like you have a lot of tweeks in your future… when it works right its pretty easy to figure out and incorporate how your management wants credits applied. Support on the phone takes a while. Sometimes it feels like they google the answers while talking to you.