“Quality of maintenance services,” and “quality of service provided by office staff,” have the greatest impact on a resident’s decision to renew their lease, according to the study, “Getting Inside the Head of the Online Renter,” by SatisFacts and 30Lines. Now that it is summer, property teams have to deal with heavy turnovers, heavy leasing activities, and some of the most challenging weather that pushes HVAC systems to their limit. How do your office and maintenance teams balance all these critical and conflicting needs while ensuring day-to-day customer service and routine maintenance to both residents and prospects continues at world class level? Let’s hear your great success stories!
