It’s the first of the year; many leasing offices may still be busy clearing out holiday décor, 2015 files, and preparing new books, new files and new goals for 2016. But, how are you rebooting and preparing your leasing teams? A quick, easy (and team building!) exercise can be done in less than 30 minutes and right on your own property!
1. Decide on a good time for everyone to meet; smart phones in hand. *mornings are the best training times. Chose a comfortable, casual setting where everyone can sit; use a display if you have one.
2. Everyone Google your property. Where are you showing up, does everyone know the ads that are out there? Review the ads; briefly read 2 or 3 aloud that contain great amenity language. This will up your liven up your agents presentations, reinforce relaying amenity benefits & keep them in the know of what prospects are seeing!
Time – 15 minutes
1. Phone shops – these can be done on your comps… or not! Everyone should have your company phone shop evaluation page. If they haven’t seen one, have them review it ASAP & make sure they know what your company expects on phone skills.
2. Speaker call 2 -3 properties, as a group, then evaluate the calls. What new, good techniques did you hear? Can you use anything you heard in your presentation? How could the call have been better? How can you use this demo to make YOUR calls better? Set goals for longer, better calls; all calls 3+ minutes. If you can time your property calls, winner for the most calls 3+ minutes for the week gets a prize J
Time – 15 minutes.
Stay on pace and make it quick, easy & fun! Your team can do this once a month, or once a week! These exercises will help heighten your agent’s awareness & knowledge of your property, improve their phone presentations, all while they engage in a fun group activity!
Happy Leasing!
Laura B.
Executive Problem Solver
www.aptleasingsolutions.com