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Guest Insider
Wow!!
Felicia Norman
Woah.
Anthony Garr
well, well
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Guest Insider
I would love to teach a class on this. The trick is to talk them out before you have to file. This was my forte when I was on site as a Manager And I have carried it with me to teach my teams that I supervise as a Regional. There is a local JP  that I used to work with and he says the same thing.  The other thing is consistency and staying in touch every day. It sounds like a lot but I learned this from an old VP and he was correct. My delinquency was always under $500 or zero and my teams carried that lesson through the years.Covid is over and we have to stop  thanking with the Covid mentality. It is time to get back to normal and enforce the lease.
Trevor Park
Does anyone use any rent payment incentives like credit building through reporting on time rent payments (RentPlus, etc) or rewards (Flamingo or Amenify, etc.)?Roughly 78% increase in on time rent payments when using a credit reporting program like RentPlus and 35% increase when using reward programs.
Guest Insider
I could talk about this ALL DAY!!! Over communicate! Call, post notices, knock on doors, letters of abandonment if they don’t answer after several attempts (THIS IS A FOOL PROOF WAY TO GET THEM TO ANSWER ). Talk to all lease holders. Don’t rely on one to relay the message. Let them know during your conversations exactly when the UD is available, costs associated with the filing, etc. if it isn’t noted in activity, it didn’t happen. Work that delinquency EVERY SINGLE DAY. I manage all the move out balances and use excel and my outlook calendar. Because I have multiple properties, they are color coded in my calendar and each property has its own tab in my excel doc. I usually make contact once a week after they move out to discuss payment plan options. If they don’t cooperate, off to collections. After residents move out all remaining balances that owe money come to me in the corporate office to allow the team on site to focus on current residents. Also, be sure you are filing all...
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22 May -
05 Jun
Multifamily News
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