Alex Mann's profile| Property Management | Resident Retention

Does anyone have any successful strategies for busting AirBNBs outside of just checking listings and trying to match the photos? Have any companies actually tried booking the listings to do a clean bust? Would love any and all input!

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Rebecca Slater Check out a company called property guard. We use them to scour the sites and they can compare against your rent roll etc to help identify the hosts.

Alex Mann Rebecca Slater Thank you! Are they able to get past the fake host names on the AirBNB listings? Of the dozen or so AirBNBs I've busted in the last year, zero had a host name that matched the leaseholder.

Rebecca Slater Alex Mann sometimes. They will also run names in the reviews of the host to see if they can find a match.

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Does anyone have an info sheet they provide to residents moving out about what is treated as wear and tear vs. what's billable/elective damage?

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Guest Insider Hi Samantha,

If you're willing to share, I'd appreciate it!

Thank you,

Wendy Rhines
This email address is being protected from spambots. You need JavaScript enabled to view it.

Guest Insider I would love a copy of this as well! Thank you for sharing

Guest Insider I’d love info as well if you’re wiling to share.
Thank you!
Hilary

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Any tips for busting residents who illegally AirBNB their apartments (short of booking them yourself)? It's a lease violation with us as it is at most communities. We have a few active listings at my property and I want to bust them stat. Most of them are using our model photos.

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Guest Insider I would ask them for an actual picture of the view from the patio door or whatnot. Just tell them it look like stock pictures and you want to be sure of what you are renting. Good luck! That has to be SO frustrating!

Guest Insider Do you utilize keyfob or keyless entrty for your apartments and or video on premises?

Keyfob is better, as codes can be shared. Keyfob via phone - I think you see where this is heading! www.fobcouver.ca/phone/ (www.fobcouver.ca/phone/).

Good luck!

Alexander C Hatala For the past 4-5 years, Local county governments use services for monitoring short term rental violations and non-payment of rental tax.

That said, I’ve noticed a huge uptick in the last 2 years in the multifamily space where residents are listing out their unit on AirBNB/VRBO. I’ve seen residents get very creative when creating listings to avoid detection.

It became such an issue for a few of our larger complexes (300+ units), it was effecting our lease renewal rate and of course, residents leaving 1 star reviews.

With my past experience in local gov rental compliance monitoring, we felt it was worth creating a system specifically for multifamily.

Like others said, it’s extremely time consuming. And difficult to detect in more serious cases. All you can do is go through the hassle of scouring rental apps/sites as a secret shopper.

The system we created to automate a lot of this is in-house, I’d be interested to know if any larger property management firms are running into similar... Show more

For the past 4-5 years, Local county governments use services for monitoring short term rental violations and non-payment of rental tax.

That said, I’ve noticed a huge uptick in the last 2 years in the multifamily space where residents are listing out their unit on AirBNB/VRBO. I’ve seen residents get very creative when creating listings to avoid detection.

It became such an issue for a few of our larger complexes (300+ units), it was effecting our lease renewal rate and of course, residents leaving 1 star reviews.

With my past experience in local gov rental compliance monitoring, we felt it was worth creating a system specifically for multifamily.

Like others said, it’s extremely time consuming. And difficult to detect in more serious cases. All you can do is go through the hassle of scouring rental apps/sites as a secret shopper.

The system we created to automate a lot of this is in-house, I’d be interested to know if any larger property management firms are running into similar issues.

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When a resident is dissatisfied with an answer you provide them that you know is in alignment with how your company would want that situation handled whether it be a lease break option you don't typically offer, a rent concession for an inconvenience the resident had to endure, or something else...

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Guest Insider That's definitely a no-go at my company. We can relay the resident's request, frustration, etc upwards and then get back to them with corporate office's response. But we don't just hand out our supervisor's contact info. If we gave every resident's her contact info, she wouldn't be able to do her job. We do have a resident support email (goes to corporate) we give out, when warranted, if the situation truly does need to be escalated. But we don't give out our supervisor's direct contact information.

Guest Insider Alex Mann our company has a customer service email address and phone number we can give to residents. If I know what's up ahead of time I like to shoot them an email so they are aware of the situation.

Guest Insider Give it to them!

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Alex Mann

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