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Hi All,
I was wondering if you had some advice about lockbox systems. We are looking to make things a bit more fluid, but also traceable, when it comes to building access via lockbox for vendors, maintenance, agents, etc. We looked into SentriLock, but that looks super involved. We aren't too large...

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Guest Insider We use handytrac and it’s works great for us!
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Guest Insider We use HandyTrac at my current property. I like it. I loved Keyper at my first property but that is a heavy investment
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Does anyone have valid tips on how to combat ESA fraud? I request doctor's letters instead of some certificate randomly purchased online, but I KNOW a lot of them (not all) equally as fake and just paid for. I also hate losing valuable market time when I ask for ESA forms and have to wait 2-3 days...

Guest Insider we also have a form that the resident or prospective resident fills out. We send it to the dr or 3rd party verifier. If we do not receive it back from the verifier we sent it to, then we call to verify that it was filled out by the office.
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Guest Insider Absolutely not correct. Needs to come from licensed health provider
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Judy Bellack I agree with everyone here who has recommended PetScreening.com to handle these requests for you - they have the expertise and there is no cost to either the operator or the resident/prospective resident as long as we are talking about a service or ESA accommodation request.

There is a bigger picture, however, which is that breed and weight restrictions (as well as rapidly growing pet fees) play a big role in driving fraudulent requests. I wrote a blog posted here on MFI on this very topic that is worth a read:
www.multifamilyinsiders.com/multifamily-...-fraudu… (www.multifamilyinsiders.com/multifamily-blogs/emot…)

You may want to think about whether your current pet restrictions are relevant for today's renter; you'll find a great deal of info on this topic by visiting www.petsandhousing.org/ (www.petsandhousing.org/)
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