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Could use some help from the group. We are working on a rountable discussion regarding communication and somewhat respect between the Maintenance and Office.
What are the top 5 things the office can improve on and what are 5 things maintenance can improve on when it comes to communication?
Or what...

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Guest Insider For maintenance emergencies maybe these could be Text messages in a WhatsApp group or something like that to Lead MX so lead can dispatch accordingly. Calls slow everyone down. A lot can be site specific though so ask your staff together what can help them, like a family meeting. The same as I think MX should jump on a few leasing tours. You could always tell the prospect you want your MX to tag along just in case any MX questions come up. The MX can then hear what customers are asking and wanting.

Guest Insider 1. CM only allowed to call the SM or service team.
2. Train office on the right questions to ask and make sure the portal is doing the same.
3. Whoever turns the unit has to go back and do all service requests the next 30 days after MI.
4. Require everyone to partner up and have job switch day.
5. Required all team meeting once per week. Everyone brings a peice of information. Leasing=leasing numbers ACM= delinquency, renewals and so on

Guest Insider We are owner/operator of multi-family with on-site maintenance team members so our situation may differ from yours, but we find showing appreciation for our maintenance team regularly and giving them validation by asking them for their insights and feedback fosters a positive communication channel for the team as a whole. We show our appreciation with shout-outs when they tackle an especially difficult task or get a great survey response after completing a survey request.
Also helps to ask them what they need to help them in their roles, and ask for their input when planning large projects, they may have some critical insights or feedback for you, plus they are the person on the ground and may have intimate knowledge that could impact project timelines and costs. Foster an inclusive team culture that includes your maintenance persons fully, and little gift cards now and then are a great way to say Thank you for everything you do .

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Melissa Miller

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