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Hi Everyone! I have a client who is struggling with a resident created Facebook group. This group has turned into a negative space where they just complain and now prospective residents are finding the page and cancelling their leases because of it. For reference, this community has 72 Google...

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Ana Bennett I would be taking their concerns VERY seriously. I see that’s an unpopular opinion here but what seems like a minor issue to us might feel entirely different when you’re on the residency side. You attract more quality clients with servant leadership
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Jude Chiy Why not take their complaints seriously?
1) Residents create Facebook groups usually because management hasn't provided a way for them to connect with their neighbors - e.g. via resident events or a resident app.
2) Residents complain when management hasn't created a forum for them to provide feedback - e.g. via regular resident surveys.
Trying to get the Facebook group shut down is a short sighted view in my view.
Imagine if your employer heard about employees connecting and raising concerns but their reaction was to shut it down. How would you feel about your employer?
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Guest Insider Keep flagging their posts as offensive and fb will take it down
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