Position Summary: Manages commercial and residential portfolios, directs, and implements operation strategies and objectives to ensure the achievement of property and organizational goals; assures that sites are in compliance with all applicable regulatory and funding requirements; develops and controls budgets, over see accounting process with managers, assuring that operations are fiscally sound; assists with the development of organizational policies and procedures related to property management and implements these policies and procedures; ensures that the physical assets assigned are maintained according to the organizations standards; maintains as acceptable occupancy level established by the organization; maintains clean buildings and grounds; recruits, trains, develops and supervises the on-site Property Administrators; interacts with vendors; the community at-large; and the residents, tenants; assists executive management and other supervisors with special projects and other related work.
PRIMARY JOB FUNCTIONS
o Communication and Relationships
o Ability to effectively and professionally interact and communicate with your manager, other employees, vendors, residents, senior staff, owners, sponsors, and clients.
Financial accountability
o Meets property financial objectives and goals in relation to occupancy, safety, quality and delivery of services.
o Prepares annual operating and capital budgets, reviewing financial statements and reports, supervise the collection of delinquent resident accounts, and ensures accuracy of reporting.
o Responsible for the preparation of annual rent increase proposals.
Compliance
o Ensures compliance requirements outlined in regulatory agreements, contracts, company policies and procedures. Federal, state, and local laws are adhered to at all times.
o Reviews new move in files, recertification files, and periodically reviews the Waiting List(s). Verifies rent calculation and the documents used.
o Responsible for interacting directly with the Sponsor, regulatory agencies such as HUD, CHFA, HCD, TCAC, as well as other governmental entities.
o Responds promptly when requested for information from regulatory and/or financial agencies, which might include but not limited to, research, preparation, compilation, and submission of report in an accurate and timely manner.
Operations
o Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company polices and directives; performs timely performance evaluations on employees; assists Property Administrators with site-level employees. Approves all new hires, status changes, and terminations for on-site personnel in coordination with Human Resources and the Regional Vice President.
o Ensures appropriate staff development and/or training provided, including his/her own and that all staff is aware and correctly implements the fair housing/ employment laws, safety rules and regulations, and other company policies and procedures.
o Supervises resident evictions and assists with investigating complaints.
o Inspects properties in portfolio to ensure the highest standards are maintained; evaluates effectiveness and efficiency of maintenance, grounds, and housekeeping operations. Conducts periodical inspection of vacant apartments for market-ready condition.
o Creates short and long-range plans for correction of deficiencies and for normal maintenance of the properties.
OTHER JOB FUNCTIONS
Assists in the development, implementation and maintenance of internal controls and procedures that provide operation and fiscal control, cost savings, projections, planning, forecasting and effective utilization of assets and properties.
Makes recommendations to improve marketing and leasing programs.
Reviews and improves marketing and public relations programs on a regular basis ensuring compliance with federal, state, local and regulatory requirements.
Attends meetings requested by regulatory agencies, owners and social service agencies.
Promotes harmonious relations among residents, staff vendors, and the community at-large. Responsible for placing appropriate property insurance.
EXPERIENCE
A minimum of fifteen years of Property Management. Previous experience in planning, scheduling and completing major projects with minimum guidance.
Demonstrated experience in problem identification, analysis, recommendation of options and development of logical and workable solutions.
Demonstrated experience in preparing and completing administrative statistical and programmatic studies with comprehensive analysis and sound recommendations.
Demonstrated ability to support and develop diverse environment.
At least twelve years experience in personnel supervision, training, and evaluation.
Demonstrated knowledge on Microsoft Office programs such as WORD, EXCEL, POWER POINT, PUBLISHER and OUTLOOK are essential. Other software used: Yardi, Rent Roll, Property Boss, and Quick Books.
04 Dec
