Former CEO and CFO in growth stage businesses. With over 15 years of executive management, financial analysis, capital raises, administration and customer behavior analysis experience, and previously in the role as CFO for a retail healthcare company, I was responsible for all financial and administration aspects of the business which included responsibility for the customer loyalty program. In this role, I was responsible for analyzing customer feedback data to understand how the data translated to customer behavior. I am responsible for the development, marketing, and implementation of Ellis’ new Customer Experience Platform. EPMS’ Resident Feedback (Survey) product, through a multiple-step process, captures the Customer Experience as a whole.
Ellis focuses on providing action based tools for understanding your customer's experience and behavior. Going beyond satisfaction, we provide insight into key drivers that make your residents loyal.
04 Dec
22 Jan
