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How do you update current Resident info?

Topic Author
Jen Piccotti
  • Posts: 73
  • Thank you received: 3
15 years 10 months ago #190 by Jen Piccotti
How do you update current Resident info? was created by Jen Piccotti
Research shows most property management systems have less than 50% phone information and 15% email for existing residents. What has worked for you in updating contact information? Contests? Drawings to encourage residents to submit current info?
15 years 10 months ago #190 by Jen Piccotti
Mike Brewer
  • Posts: 129
  • Thank you received: 0
15 years 10 months ago #239 by Mike Brewer
Replied by Mike Brewer on topic Re:How do you update current Resident info?
We ask for updated information every single time they call a service request in. We also do it at the time of renewal.
15 years 10 months ago #239 by Mike Brewer
Don Wood
  • Posts: 50
  • Thank you received: 0
15 years 10 months ago #242 by Don Wood
Replied by Don Wood on topic Re:How do you update current Resident info?
Does the research give reasons? I wonder if the lack of information is due to employees not entering the data?
15 years 10 months ago #242 by Don Wood
Topic Author
Jen Piccotti
  • Posts: 73
  • Thank you received: 3
15 years 10 months ago #250 by Jen Piccotti
Replied by Jen Piccotti on topic Re:How do you update current Resident info?
It can be a variety of reasons. Not entering the data, not asking for the data, not receiving the data at move-in and then forgetting to follow-up with the new resident. I am curious to know how many property management companies audit their information on a regular basis. Maybe a topic for another discussion!
15 years 10 months ago #250 by Jen Piccotti
Cheri Hull
  • Posts: 1
  • Thank you received: 0
15 years 10 months ago #254 by Cheri Hull
Replied by Cheri Hull on topic Re:How do you update current Resident info?
what if you provide access to a secured laptop or computer for residents to enter their info in the main lobby. Updated info can trigger a Starbucks gift card or whatever makes sense for your community. Make it easy for them to do it and fun.
15 years 10 months ago #254 by Cheri Hull
Topic Author
Jen Piccotti
  • Posts: 73
  • Thank you received: 3
15 years 10 months ago #267 by Jen Piccotti
Replied by Jen Piccotti on topic Re:How do you update current Resident info?
What a great habit to get into!
15 years 10 months ago #267 by Jen Piccotti