Sorry for the long post, but I’ve received a complaint from a resident about their neighbor.

I would get an attorney involved.

Need legal here because dual Confidential health situations going on. I’m sorry hang in there an take notes of every interaction.

Let her go door to door……as long as you didn’t disclose her neighbors medical information, you did nothing wrong.

Get legal involved and have her removed from the community.

Nonrenew her if you can. You didn’t do anything wrong, she’s just being extra. I’d go as far as banning her from the office and amenities. She is disrupting the peace and the community.

People are ridiculous..

Mary Flores Biggerstaff Yes they are .

Agree with a lot of others here. It’s above you now - and she did this to herself. You need to get your corporate Legal team involved.

I don't know you, but you seem to be a decent person.

Anytime she says she is suicidal I would call the cops and report it and maybe try to contact her emergency contact. I would also send her a 24 hour notice to vacate “since we can not make you happy in your home we have decided to let you out of your lease without penalty”. Have you talked to your corporate office? What did they recommend?

I would serve her with a cease and desist

If you have good management, and have done all you have been able to, which it sounds like you have. A written petition won't do anything. Just non renew her at end of lease. If she says anything about suicide, involve police.

Amanda Starch my thoughts exactly

You offered her the only two solutions you could. Please be sure to document everything to cover yourself.

Laurie Ann thank you!

Katelyn Lange I feel for you. I hate residents like that

Laurie Ann yes is right on both.

Ugh, I'm stressed out just hearing about it.

Sam Mclaughlin it puts a pit in my stomach!

Katelyn Lange, hang in there. People can be awful, but it won't last forever.

Attorney. Cease and desist.

All the above and remember your employment is not based on a democracy. Residents get confused about that. Some residents will sign the petition to get away from her not you. She is not giving them all the facts.

I had a resident tell me she was suicidal. I called 911 and ems came and determined she was a danger to herself and took her involuntarily to the hospital. She yelled at me whe she got back and I told her I take those words seriously and it is my duty to report.

Have your legal people send her a cease and desist letter.

You should get your legal counsel involved at this point.

If he truly has ptsd or a medical condition he should contact a lawyer and get a cease and desist on the one bitching about him

You’re handling the situation perfectly. If it was actually as serious as she says she would have accepted either of your generous offers.

I agree with what pretty much all that's been said here. I would just make sure the responsibility hears all that you've said here.

I can't see how you would approve a request for reasonable accommodation that actively disturbs the peaceful enjoyment of other peoples housing. Expecting someone else to move because the other is being disruptive is placing the burden squarely on the shoulders of those who are expecting you to uphold your responsibility to provide them safe quiet housing.

I think so far so good. Hoping you documented everything.

After 30 plus years in property management I have hear it all …. It’s just seems worse these days …. But really all I have heard .. RETIRED NOW

Involve your attorney. I’d probably send a 7 day to the woman walking for petitions to immediately cease. It’s a disruptive behavior toward the neighborhood.

Nicholas Clayton Most leases also don't allow solicitation...and couldn't this be viewed in that way?

I would definitely notify your supervisor that they may get this supposed petition. I'd also ask then if they have suggestions on how to handle the original complaint.

Playing devils advocate that yes she should get something as she is disturbing/soliciting door to door. Now, have you ever heard someone having night terrors? When I got my grandson from foster care and his mom, whew the screams were horrible and scared me to death. At the same time, he could not hear me in the night terror to calm him down. I had to just hold him and read assure I was there. The owner/landlord lived below me and fortunately he understood. I feel bad for all involved, but disability also does not give a person the right to disturb neighbors. By the way it took him almost 2 years to get out of it.

Christine Allen?!?! You are incredibly special to help your little man. Angels are here on earth also

Heidi Morales we found out about him at 1 12 yrs old because someone else was in birth cert. I got him out of foster care and he is now 7. It has been a tough road, but I feel for this individual. At the same time the resident that doesn't want to move etc seems as though her pride is involved and just don't want someone with disabilities as her neighbor

I would involve your DM and attorney immediately.

I would absolutely get an attorney involved

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Complainer gets a NTV. They’re in violation of the lease for solicitation. You can’t go door to door pushing your agenda!

I’d have your attorney send her a letter that restates the options to transfer or terminate. Make sure to give an expiration date for the offer. They can also shut down her going door to door. It will work like a charm!

Mary this is a good one!

Omg. Terminate her lease.

Consult your upper management and your property management attorney.