Do you notice that tenants and people in general are just angry?

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1 year 6 months ago #639584 by Ann Carey
Do you notice that tenants and people in general are just angry. I returned a phone call today from an angry old lady because i sent her a 2nd notice for recertification. She claimed she never got the first one. Oh my gosh she must have yelled at me for everything she could think of going back years. She even complained that there was too much green outside. Said people could be hiding in the bushes and shrubs. I should have ended the conversation sooner than i did.
1 year 6 months ago #639584 by Ann Carey
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1 year 6 months ago #639585 by Beth Stolts
I think it all started with the lockdown. I’m glad I was able to retire.
1 year 6 months ago #639585 by Beth Stolts
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1 year 6 months ago #639586 by shannon procacci
I had a senior lady threaten to bring her gun into office about dog poop this week. Unbelievable!!
1 year 6 months ago #639586 by shannon procacci
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1 year 6 months ago #639587 by Donna Blackman
Some people complain about anything and everything.
1 year 6 months ago #639587 by Donna Blackman
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1 year 6 months ago #639588 by Jose Maciel
I use the "Oh excuse me my attorney is calling, I have to take that call". Lol
1 year 6 months ago #639588 by Jose Maciel
Tracy Marie
1 year 6 months ago #639589 by Tracy Marie
Or the tenants that come in to complain because maintenance closes the trash lids (as they should be)
1 year 6 months ago #639589 by Tracy Marie
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1 year 6 months ago #639590 by Cindy Shearer
I keep getting phone calls from prospects who want to tell me their life history. I think they feel if they wear me down on company policies, they can slip in.
1 year 6 months ago #639590 by Cindy Shearer
M.A. Cumbie
1 year 6 months ago #639591 by M.A. Cumbie
Cindy Shearer It's amazing what I've learned about people being in this business. I've made that one of my "yellow" flags. It seems in telling me their life story they are trying to make me their friend, thereby bypassing my business process. Now, I immediately wonder, "OK, what are they trying to have me not know?"
1 year 6 months ago #639591 by M.A. Cumbie
Christine Allen
1 year 6 months ago #639592 by Christine Allen
By the.way going through my own roller coaster, I have become a means and I hate it. I also hate poor customer service.
1 year 6 months ago #639592 by Christine Allen
Christine Allen
1 year 6 months ago #639593 by Christine Allen
Many are stressing. You do not know where they are or what they are going through. Incomes are not going up, but cost of living is. Why fo ai think she is on a set income? Maybe or maybe not. Take the time to listen. Those bushes, well do check them as she may just be right. I hated the bushes around my house and greatful they are removed. At my last community, I had an elderly resident who taught me about snakes living in the bushes. At first I sounded like you in my head, but ha when I saw one I almost died. I do know however bushes are also a major safety issue. Let her vent and guarantee you when she calms she will feel bad. We all need to vent.
1 year 6 months ago #639593 by Christine Allen
Tasha Janssen
1 year 6 months ago #639594 by Tasha Janssen
I got scolded today because the paper towels in the community bathroom, are no longer coming with perforation for tearing.I’m blaming a long miserable winter, I know I could use more sun.
1 year 6 months ago #639594 by Tasha Janssen
Debbie Haskell
1 year 6 months ago #639595 by Debbie Haskell
She probably doesn't have anyone so she's taking it out on you. She just wants to be heard. I got yelled at and hung up on by a resident because she didn't win the contest for finding the oldest penny. just remeber its not you, it's them.
1 year 6 months ago #639595 by Debbie Haskell
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1 year 6 months ago #639596 by eric rivera
Debbie Haskell thats her problem.
1 year 6 months ago #639596 by eric rivera
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1 year 6 months ago #639597 by Kathy Porter
1 year 6 months ago #639597 by Kathy Porter
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1 year 6 months ago #639598 by Erin Richard
Yup. When they got nothing left they always argue about landscaping.
1 year 6 months ago #639598 by Erin Richard
Alysha Lorraine
1 year 6 months ago #639599 by Alysha Lorraine
Yes!!! You're not wrong! People are so angry lately....over nothing really!! Too much green...lmbo! That's a new one!
1 year 6 months ago #639599 by Alysha Lorraine
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1 year 6 months ago #639600 by Lesli Frazier
Bless you. Yes, it is much different than just a year ago.
1 year 6 months ago #639600 by Lesli Frazier
Aimee Clay
1 year 5 months ago #639673 by Aimee Clay
Yes ma’am and I have noticed that I am a lot more angry as well. I found a website called politepost.net that will switch around emails and texts to make them sound more professional.

For instance, this is what I typed: You knew damn good and well that you should not have rented rims for your car when you are 2 months behind in rent payments. You should have paid us first. Now you are about to be evicted but at least your car looks good. How old are you? How can you be 32 and still make bad life choices? Get it together, Roger!

This is what it transformed it in to: Dear Roger,

I am writing to inquire about your recent rent payment. We noticed that your payment is two months behind and we wanted to check in and see if there is any way we can assist.

We understand that financial hardships can be difficult and we would like to work with you to find a solution. As a reminder, rent payments take priority over any additional expenses.

Please let us know if there is anything we can do to help you make your payment.

Best regards,
[Your Name]

THIS WEBSITE IS FREAKING MAGIC. And yes, I cuss people out on there all the time and it relieves stress.lol
1 year 5 months ago #639673 by Aimee Clay