Ann Carey's profile| Property Management | Resident Retention

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Do you notice that tenants and people in general are just angry. I returned a phone call today from an angry old lady because i sent her a 2nd notice for recertification. She claimed she never got the first one. Oh my gosh she must have yelled at me for everything she could think of going back...

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Guest Insider Yes!!! You're not wrong! People are so angry lately....over nothing really!! Too much green...lmbo! That's a new one!

Lesli Frazier Bless you. Yes, it is much different than just a year ago.

Guest Insider Yes ma’am and I have noticed that I am a lot more angry as well. I found a website called politepost.net that will switch around emails and texts to make them sound more professional.

For instance, this is what I typed: You knew damn good and well that you should not have rented rims for your car when you are 2 months behind in rent payments. You should have paid us first. Now you are about to be evicted but at least your car looks good. How old are you? How can you be 32 and still make bad life choices? Get it together, Roger!

This is what it transformed it in to: Dear Roger,

I am writing to inquire about your recent rent payment. We noticed that your payment is two months behind and we wanted to check in and see if there is any way we can assist.

We understand that financial hardships can be difficult and we would like to work with you to find a solution. As a reminder, rent payments take priority over any additional expenses.

Please let us know if there is anything we can do to... Show more

Yes ma’am and I have noticed that I am a lot more angry as well.  I found a website called politepost.net that will switch around emails and texts to make them sound more professional.

For instance, this is what I typed: You knew damn good and well that you should not have rented rims for your car when you are 2 months behind in rent payments.  You should have paid us first.  Now you are about to be evicted but at least your car looks good.  How old are you?  How can you be 32 and still make bad life choices?  Get it together, Roger!

This is what it transformed it in to: Dear Roger,

I am writing to inquire about your recent rent payment. We noticed that your payment is two months behind and we wanted to check in and see if there is any way we can assist.

We understand that financial hardships can be difficult and we would like to work with you to find a solution. As a reminder, rent payments take priority over any additional expenses.

Please let us know if there is anything we can do to help you make your payment.

Best regards,
[Your Name]

THIS WEBSITE IS FREAKING MAGIC.  And yes, I cuss people out on there all the time and it relieves stress.lol

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Ann Carey

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