What do you tell people that are interested in a property you can not physically show because the tenants are rude?

What do you tell people that are interested in a property you can not physically show because the tenants are rude and tells everyone not to rent when I do tours? I have started a list of people to call when he moves out, but I have no idea how to tell people that the tenant is being uncooperative without really going in to detail.
Sidenote: he recently had his foot amputated so he obtained a letter from his doctor stating he can’t leave the house.

Virtual tours, quality pictures. Hire a pro if necessary. If you showed me a occupied unit that tells me the same bs will happen to me if I were to lease it. That would be a big reason to rent elsewhere

showing apartment homes that are still occupied by the outgoing resident is an out of date practice. My opinion is we shouldn't be doing this in the industry any longer, with rare exceptions. This is for many reasons including the one you are asking about, but most importantly i think it is a very "odd" feeling for the prospect to be in someone elses home and it isn't conducive to them really paying attention to the features of the apartment and imagining what it will be all painted, cleaned, refreshed. My suggestion is you use your made-ready vacants to take a ton of pictures and videos - if your budget allows get professional photos and video tour - and use those to show prospects.

I don’t show occupied apartments at my community. They can see a video tour we have recorded. If we have a vacant they can also see that. Most people understand. For the few they are pushy- simply telling them that they will get a blank apartment condition checklist at move in that they get to fill out about the condition & telling them we want them to be happy in their new home- has worked so far.

It all about how you sell it! “We have this “fyi” plan that will be avail to occupy on “”xyz” we do not have a model in this plan but I will tell you that this will be leased long before this person moves out” closing with every word out of your mouth! Or by just saying we’re “taking applications” if you would like to be put on our waitlist! It will cost them the application fee but you might be surprised how many people will agree to do this. As long as you make it clear that by providing just the application this only puts them on the waitlist. If they want it secured for them then they will be required to pay the deposit & whatever other fees you might add onto the deposit. I agree with the person that said showing an occupied is no longer the thing to do! Put your best salesperson on this one!

We don’t show occupied Apts so that’s not an issue. Most people are not ok with that in my experience.

I have never showed an occupied unit. I have a year and a half waitlist and not a single one of them will see the actual apartment they are moving into. I will show them the area in which it is located and amenities. If they happen to call when I have a vacant ready unit, I invite people to see it because I can't garruntee there will be one when their name comes up to the top of the list. I have pictures and floor plans. People take then sight unseen almost everytime.

Personally, I wouldn’t show it until the current resident is moved out.

I walk on notice units to get the interior details so I can tell prospects but I have never shown an occupied.

It says in our lease that we are allowed to show units once you turn in your notice to vacate, but our general policy is that we only show vacant units and prospects are understanding of that. We also have started taking video tours of vacant units so that if we can’t walk through an occupied apartment, we can at least show the floor plan. That seems to help

We don’t show occupied units. We have our model. Our model is a 3 bed which we have most of. I want my staff to stay consistent on what we show due to fair housing. They can definitely walk their assigned unit when it comes to move in lease signing day, but best practice to stick to a unit you have that is vacant and you can show anyone who asks.

We don’t show occupied units as we have been burned when the resident doesn’t vacate on time.

Do you maybe have another occupied with the same Floorplan, but amazing resident in it who wouldn't mind you showing their apartment? Just a thought Tell them the current resident in the other unit would prefer you didn't show his or that your doing some work in the other and it's not available to view at the moment... keep it at that.

Legally yes we can show after they are put on notice but I do believe this is not a good practice. The only time I have shown an occupied unit is when I live on site and I show my own (without letting them know it is mine) but never a residents. To many variables that could go wrong as you mentioned. And then I have only shown them after their screening has come back and I know their background. I also am very honest about the good and the bad. I will also tell them I will have that floor plan ready on Friday and they are moving in Friday afternoon so we can do a tour then or I can take videos/photos at that point. I make a guarantee that I will not move you in to something I personally would not live in. Rarely ever had anyone fight me on this.

I would never and have never shown an occupied unit. Bring a total stranger who may or not be a thief and show them what another resident owns? And what if that resident isn't clean? Show a dirty bathtub or a sink full of dishes?

I've done one showing in the last 4 years. i just explain to them that it is still occupied, and once it's available to show, it will most likely already going to be leased. Some get it, but some ask if people rent sight unseen, and i just tell them that nearly all of my residents rented sight unseen and they're all happy with their apartments. I know what people typically like and dislike about the apartments, and I am honest about both. One of the bedrooms is really small but can fit a twin bed, bunk beds, or a full bed. The view from that apartment is limited. The stack washer/dryer has a limited capacity, but better than a laundromat. The kitchen doesn't have a lot of floorspace, but has a great layout for cooking, with lots of cabinets and countertop space.This isn't my photo, but i have this exact sign in my lobby...

Maybe ask another resident that has the same floorplan if you can show their unit? LOL