Paul Rhodes's profile| Property Management | Resident Retention

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There are many discussions similar to this one in the multifamily industry. I have yet to see one that looks at it from the view of a Maintenance or a Non-office service employee and the potential effect on resident service expectations. (If there is

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Contact Information
Occupation
Founder and Sr. Manager of Maintenance Learning
Year Started In Multifamily Industry
1994
Closest Major City
Woodstock
State
GA
Phone #
7707146744
Mobile phone #
7707146744
How Do You Like To Be Contacted?
By Email
Zip Code
30188-4522
Member Type
Regional Training or Marketing Manager
Country
United States

Education
Highest Education Level Achieved
Graduated Highschool

Profile
About me
Paul Rhodes started in the apartment industry in 1994, picking up trash at a Roswell, GA, community. Before going national, his on-site history included working in multiple service-focused roles and as a pool builder for all property types. In 2005, Paul changed his focus to educating the maintenance industry as the lead instructor for HD Supply Customer Training, where he expanded the reach of apartment skills education by increasing the use of digital facilitation tools. In 2011, he became the National Maintenance Instructor for the National Apartment Association Education Institute, responsible for maintaining the Certificate for Apartment Maintenance Technician curriculum. He delivered this “hands-on” program to Associations and Management Companies Nationwide while updating it and other NAAEI credentials and programs.

In 2020, when the pandemic canceled all classes, he joined The Life Properties as the Director of Maintenance Operations, writing policies and organizing the structure of on-site repair operations. Paul joined Brookfield Properties as the Senior Manager of Maintenance Learning in June 2022, where he is creating a Maintenance Learning team focused on growing the skills of technicians and maintenance teams at Brookfield Properties communities. He continues to be involved in all areas of Multifamily Maintenance management and regularly speaks and is a part of conferences, webinars, or any other event where learning can occur.

Expanding on the goal of raising the skill and esteem of the multifamily maintenance profession and the amazing people in that role, Paul created Directional Maintenance Services in 2023. He continues to champion the message that “Apartment Maintenance can be the best career in the world!”

Paul holds the following designations: CAMT, CAPS, CAMT+E, CAMT+L, EPA 608 Universal, PHTA-CPO Instructor, OSHA OTI 510+511, and maintains membership in NAAEI Faculty

My Company
Company
Directional Maintenance Services and Brookfield Properties Multifamily

Paul Rhodes

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