Negotiations in the high-stakes world of commercial real estate (CRE) can often look like an action movie scenario. As Liam Neeson's character in "Taken," you may envision yourself telling the other person, "What I do have are a very particular set of skills." However, the skill set I'm talking about here isn't about finding kidnappers; rather, it's about empathy, which is considerably more powerful and frequently undervalued in the busines ...