Occupancy remains a top priority for both multifamily owners and operators. With a volatile market and the constant pressure to maintain high occupancy rates, finding effective strategies to attract and retain residents is critical. One highly effective approach is the implementation of resident reward programs, which not only address key pain points but also align with the broader goals of improving resident satisfaction and community engag ...

Wouldn't it be great if there was a way to easily meet business goals while also improving resident happiness? Luckily, there is a clear answer: resident reward programs. About two in every three US consumers already engage in point-based reward programs. For multifamily leaders, this stat highlights an easy win-win opportunity. Offering a program that gives residents what they want while also incentivizing behaviors that solve business pain poi ...

Within the multifamily space, an abundance of opinions exist with regard to what most drives resident satisfaction and NOI. From the latest amenities to cutting-edge smart technology, owners and operators are trying it all. However, one growing-in-popularity tactic to improve the overall operations of a community is the implementation of a resident rewards program. The Numbers Speak for ThemselvesA Domuso survey administered at the 2024 NAA Apar ...

Customer happiness is crucial to the ongoing success of any organization. And multifamily is no different. The 2024 NMHC | Grace Hill Renter Preferences Survey reported that 85 percent of renters surveyed were satisfied with their rental community and enjoy renting. Respondents across all income levels voiced the three main contributions to their positive sense of community:Neighbors respecting the rulesFeeling welcomed by on-site associatesAcces ...

According to Forbes, 83% of companies that believe customer satisfaction is vital to doing business experience a growth in revenue. In fact, brands that prioritize providing a top-tier customer experience see 5.7 times more revenue than those that do not. Multifamily operators also know the true value of resident satisfaction and its impact on retention and attracting new renters. Although it is impossible to please all residents all of the time, ...

More than 83% of consumers enrolled in loyalty programs say that earning rewards significantly influences their decision to make repeat purchases from a business. It's no secret that the introduction of new products and services aimed at enhancing convenience is a major driving force behind boosting customer satisfaction and increasing revenue. For example, in the multifamily space, self-guided tours allow potential residents to schedule a ...