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The CFPB's January Report highlights the need for more accurate and reliable methodThe Consumer Financial Protection Bureau (CFPB) has stressed the importance of credit reporting agencies fixing mistakes in tenant background checks and sharing credit file data more effectively. This stems from the increasing use of background checks by landlords and employers in making decisions. These reports provide information about an individual's credit hist ...

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Do you know where your data comes from? Not all data is the same. How it's pulled can result in varying (and potentially unpredictable) outcomes–one of the more unpleasant being private data sharing. Using ethically sourced data ensures compliance and precision in your comp reporting and market surveys. Unlike private and semi-private data, market insights from ethical sources are clean, accurate, and unassociated with antitrust litigations. Own ...

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What is the most important factor for you when deciding to attend an industry conference?

What is the most important factor for you when deciding to attend an industry conference?
Guest Insider Great poll, but where is the option for all of the above? All of these are pretty important.
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Adrian C Danila Great question! LinkedIn limits the answer options to 4, unfortunately.
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Guest Insider I agree that all of these are important.
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Security remains a paramount concern for management and ownership groups alike in this quarter's Multifamily Crime Poll. Let's delve into the key findings and uncover what they mean for property security strategies.Package Theft: On the RiseOne of the standout revelations from our latest poll is the prevalence of package theft. A significant portion of respondents—60.9% to be precise—reported that package theft either increased or surged signific ...

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The multifamily space is undergoing a rapid evolution and transformation fueled by tech-based features and services that require seamless WiFi connectivity. From self-guided tours and digital payment solutions to smart-home technologies and remote work capabilities, a reliable internet connection is critical. However, delivering end-to-end connectivity involves more than simply setting up routers and access points. It demands a comprehensive appr ...

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We have predominantly Spanish communities, and looking for recommendations on apps/ tools you all use to translate for prospects/residents for those of us who are not bilingual?

Joelis Barandica-Rodriguez Here are a couple of suggestions for you: iTranslate: iTranslate is a user-friendly translation app that offers text and voice translation, as well as website translation and a dictionary feature
SayHi: SayHi is a translation app that allows users to speak or type in one language and have it translated into another. It supports Spanish and many other languages.
Babylon Translator: Babylon offers text and voice translation, as well as a dictionary and language learning features. It can be useful for quick translations in various contexts.
Papago: Papago is a translation app developed by Naver, which provides accurate translations between multiple languages, including Spanish. It also offers features like text recognition and conversation mode.
DeepL: DeepL is known for its high-quality translations and offers text translation between various languages, including Spanish. It's particularly useful for translating longer texts.
Hope that helps
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Miles Scruggs This puts you in a bit of a corner. Now the translation being correct is your responsibility. Also what happens when someone from a local tribe in the Amazon comes in and requests the same service for their language?
We’ve found that most people that have made it this far are incredibly resourceful.
Being helpful is one thing but it can lead to a: no good deed goes unpunished, if you aren’t careful.
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Guest Insider Thatkey. It’s a texting app that you can select any language.
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Guest Insider Thanks for your recommendation!
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Guest Insider wait. Is that an add on feature or standard. I’ve never seen it.
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Guest Insider click on little globe icon under text box and it will do any language.
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Reba Shahan I am thinking this could potentially be a fair housing nightmare.
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Janice Quill I had them bring their own translator. I had them provide identification. I made the translator sign an addendum that they were taking responsibility for ensuring that the prospective resident understood all terms of the lease in its entirety. I had the prospect sign a document that they chose the interpreter and agreed to the lease in its entirety and they take responsibility for their chosen translator. Something like this takes the liability away from your company, and puts the responsibility on the resident.
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Guest Insider Key Texting translates into 49 languages - including Spanish.
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Guest Insider If you want to have a quick chat our team can share how our clients can communicate in all languages. It's a huge separating factor for your communities for sure. [email protected] keytexting.com
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:::LEASE UP QUESTION::: How do you put urgency to submit that app on the guest?? We do a decent job already with things like $99 reduced fees for look and lease, but looking for other unique tactics. We are a luxury building. The homes really sell themselves. Just wanting to do even better!

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Karen Kossow Make sure you are really working with your customers to find the apartment that best fits all of their wants and needs. If you're doing that, although you may have a lot of apartments available, you don't have a lot of apartments that are perfect for each customer.
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Matthew C Starrett Scarcity drives, FOMO, and FOMO drives action. A few ways to tap into that: Highlight your existing leasing success; I.e. Tours have already begun and spaces are filling up fast creates a sense that they could miss out if they aren't quick.

If you have a ton of units or if it's obvious that you aren't going to fill up fast... you can do something similar with the available selection or inventory in a certain building filling up... We ran a campaign along the lines of Apply today -- current inventory is at its largest now, and that won't last long...

To that note you can also play into Limited Availability: for example, add a message on the site such as Only a few apartments left in this building!

Going further down the rabbit hole, campaigns and offers can be another way to create a sense of urgency if they are paired well with a hard end date. I.e. Apply before 05/11/2024 and we'll cover your move-in costs etc etc.

Lastly, add a sense of urgency in CTAs (call to action's) on your...
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Stephanie Anderson 2 days ago This poll ends on May 13 2024 at 12:00 PM

Friends - I need your expertise. ‼️ Is it onsite or on-site when referring to property management? Hyphen or no hyphen? 🚨 Merriam Webster says on-site should be hyphenated. The Cambridge dictionary includes onsite (without the hyphen) and on-site (hyphenated), while the American Heritage dictionary only lists onsite (no hyphen).

Guest Insider I always type it out with no hyphen. Purely out of laziness and because my computer doesn’t underline in red squiggly lines
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Guest Insider I always type it out with no hyphen. Purely out of laziness and because my computer doesn’t underline in red squiggly lines
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Guest Insider I think the industry has widely adopted onsite.
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Kara Bonzheim Kinda like multi family and multifamily. I would say no hyphen. Onsite
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Guest Insider I was just about to say I’m still trying to figure out multifamily. 
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Guest Insider Real Page uses “On-Site” for their platform. Not to be confused with “OneSite”.
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Guest Insider I like it hyphenated
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Guest Insider I think it is on-site before the noun and on site in all other cases.
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Mark Tanguay It depends on if you are using it as a adjective, adverb, or prepositional phrase. I am doing on-site work. The work is an onsite task. I am working on site.
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Khara House (Shoves her word nerd specs a little higher on her nose...)
On-site is the preferred use when being used as an adjective or adverb before a noun, as is off-site. On site or off site are preferred use after a noun or pronoun when used as a location phrase versus referring directly to the noun.
Onsite is accepted more these days in American English as hyphen use fades, but offsite is less accepted in the dehyphenization "movement."
Technically onsite or on-site are both correct, but on-site is still, for now, the preferred grammatical term.
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Guest Insider Guess it's all about you audiences are the on -site or onsite?
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According to Forbes, 83% of companies that believe customer satisfaction is vital to doing business experience a growth in revenue. In fact, brands that prioritize providing a top-tier customer experience see 5.7 times more revenue than those that do not. Multifamily operators also know the true value of resident satisfaction and its impact on retention and attracting new renters. Although it is impossible to please all residents all of the time, ...

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Needing to hire a floating leasing consultant. Before the hire is done, I’d like to iron out the schedule and bonus structure. How does you company handle bonus structure for floaters?

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One of the biggest benefits of apartment living is maintaining a resident's apartment.  Residents don't have to try to find a contractor, don't have to wade through reviews, don't have to price shop, and don't even have to alter their schedule to be there while their problem is fixed.  But do we do a great job of showcasing that value beyond saying, "we provide maintenance"? Tony Sousa recently wrote, "Maintenance is your ...

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Who needs structural stability...

Who needs structural stability...
Guest Insider Priorities
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Recommendation: Does anyone have an app they recommend for tracking mileage? Any feedback,, pros/cons is appreciated.


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Chris Vargas I’ve been using Driversnote to automatically log my mileage and their Teams product provides an easy way to collect and approve employee mileage. www.driversnote.com/for-teams
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Lori Fronimos I use mileage IQ. Just get in and go. At the end of the month I get a report I can print off and send over with my expenses. I can set it to auto classify drives between places or between times to automatically be classified as a business drive.
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Rusty McNeely thank you
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Sarah Yadira Hong Concur- can track both mileage and expenses
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Rusty McNeely I am not able of locate Omni the App Store
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Rusty McNeely This is all great thank you!
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Rusty McNeely Hurdlr was another recommendation.. those of us looking
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Does managing your multifamily property's inventory and fixed assets feel like a constant battle? You're not alone. Unnecessary purchases, lost warranty information, and inaccurate data can significantly impact your efficiency, bottom line and budget planning.The High Cost of DisorganizationDisorganized fixed asset management can create big time and money wasting issues. Imagine this: a maintenance technician orders a new refrigerator for a vacan ...

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1. No one is taking advantage of SMS after inquiry. I was called many times but not texted once. And very few have an opt-in to text on the inquiry page. With text being the #1 method of communication, this was unusual.2. No one is taking advantage of email automation. Send the text confirmation and then follow up with a more robust email. Email is the perfect place to push the differentiators and include content. Let them know through email. 3. ...

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A pet-friendly approach is commendable and does wonders for an apartment community. It makes the property more appealing to a wider pool of renters and gives residents a chance to connect through their pets. It also means more wear and tear. Pets not only are present in designated pet areas—they'll also regularly traverse a property's other outdoor spaces and common areas. Naturally, they also spend many hours within the apartment home in which ...

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