Karen Mattis's profile| Property Management | Resident Retention

What is something that your residents feel that as their apartment manager should manage that you know for sure you are not responsible to manage?
I’ll go first-the parking habits of those parked on the street in front of your apartment complex?
Tenant-could you please ask the vehicle owner along the street to park better?
Me-Um, no.

Brent Williams

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Patty Peterson We have had multiple tenants think that we should pay for car repairs because squirrels ate/messed with the wires under their car.

Amanda Guyer I need to find a way to make the crickets be quiet.

Kathy Chaney Just had one, during the hurricane why wasn't I on property to give everyone moral support during a time of crisis. I live 34 miles away but I should have stayed on property all night to just make sure!

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Just curious-not for legal purposes...
Do you "allow" residents to swim in their boxer/boxer briefs?

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Shady Morales Naw

Karen Mattis Thanks for all of your feedback. I had asked because someone was at the pool in boxer briefs. While it was not appropriate swimwear the coverage was the same as a swimsuit. Frankly I am still on the fence about the issue.

Guest Insider the difference is, ain’t nothing going to jump out and greet the community when I’m wearing swim trunks.

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Hi all!
Looking for your opinion, not legal advice...
108 degrees outside-central ac is working properly but ceiling fan needs replacement. Emergency?

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Guest Insider No

John Jones No

Guest Insider Definitely not an emergency

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Have we done this trend yet?
We are apartment/property managers of course we…..
Answer below….

Jared S. Leese

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a Guest Of course we will send out reminder notices that trash goes on the dumpsters and not all over the ground....

Guest Insider Of course we....can let you out of your lease because you bought a house.
If course we....are sorry your car got towed because you didn't register it and now we should take the amount you paid off your rent.
Of course we....should give you new carpet even though you damaged the new carpet we installed when you moved in not long ago.

Kathy Chaney Of course I never get a full week's vacation because rent is due, notices need putting out, payroll is due, prelims, Financials, budgets, close out, eviction court, property owners meetings, corporate meetings, grace Hill, and its the 1st of the month again.

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Spam me with all your marijuana smell removing tricks!
So far we have replaced carpet, used odor reducing primer/paint and an ozone machine.

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Karen Mattis

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