What's the biggest challenge you face when trying to find qualified...

What's the biggest challenge you face when trying to find qualified maintenance personnel for your multifamily properties?

If none of the options provided fit, please share your answer in the comments.

Chelsea Kneeland

Guest Insider It’s not like it used to be. The pool of talent is very small at this point. That’s for sure.

Guest Insider I went through 5 in two years time who either oversold themselves and couldnt handle the work, expected to be able to sit around and pass yhe tjme, or sounded excellent on paper but couldn't pass the background check.

Guest Insider Wow. What an overwhelming result, that while not surprising, I think reveals a lot about the maintenance staffing challenges we face as an industry and why without a major mindset shift, we are going to see them continue indefinitely.

I agree that there is a massive shortage of skilled or qualified candidates, there has been for the entirety of my career.

But why?

Interestingly, two of the biggest causes, at least in my opinion, were also options in this poll - undefined career paths and lack of industry visibiltiy.

I think the lack of candidates is a symptom, not a cause. As employers, we need to think about the roles we fill as a product and our employees as our customers. How good of a product do we offer them?

For a very long time that product for maintenance teammates hasn’t been very good. My evidence - our abysmal employee turnover rate as an industry of over 35% a year. Worse, many of those who leave their jobs leave the industry all together.

What if we viewed this problem... Show more

Wow. What an overwhelming result, that while not surprising, I think reveals a lot about the maintenance staffing challenges we face as an industry and why without a major mindset shift, we are going to see them continue indefinitely.

I agree that there is a massive shortage of skilled or qualified candidates, there has been for the entirety of my career.

But why?

Interestingly, two of the biggest causes, at least in my opinion, were also options in this poll - undefined career paths and lack of industry visibiltiy.

I think the lack of candidates is a symptom, not a cause. As employers, we need to think about the roles we fill as a product and our employees as our customers. How good of a product do we offer them?

For a very long time that product for maintenance teammates hasn’t been very good. My evidence - our abysmal employee turnover rate as an industry of over 35% a year. Worse, many of those who leave their jobs leave the industry all together.

What if we viewed this problem as a retention issue and a not a recruiting issue?

If we could keep the people we hired, help them to grow and advance in their career, we’d have less roles to fill and more importantly, we’d build an actual experienced workforce.

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