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Who uses onesite for their late notices? Can I pick your brain for a minute?

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Guest Insider I do!! Pick away!

Guest Insider Karrie Seufert does your notice show the periods the amount is owed for, say December 2022 & January 2023, and then the amount owed?

Guest Insider Jessica Darden Yes, I do the balance due with detail notice

Guest Insider Karrie Seufert do you have any that has a balance that is rolled over from December to January? I did the balance with detail and it only shows January 2023 even though half of the balance owed is from December 2022.

Guest Insider Jessica Darden I do not

Elizabeth Medina Jessica Darden if I want to show any money paid or owed that isn’t shown in the balance notice with detail, I will also include a copy of their ledger. You can print a copy of their ledger that shows only payments/charges between specified dates.

Winston Williams Jessica Darden I have a scenario like this. I can pull a balance due with detail tomorrow and let you know. The portal is correct though, I worked with someone today and it happened to come up. Stay tuned!

Anna Lopez Jessica Darden ahhhh, I see, does it run in Word? I know that's a hassle but might have to do that for now. Maybe try calling Real Page and see if they can customize a report for you. It could very well just be a setting.

Guest Insider Anna Marie Lopez we have already put in a ticket we’re just waiting… You know how that goes

Anna Lopez Jessica Darden good luck!

Jennifer Hall Do you have an IT person who can create your notices in RP?

Guest Insider Jennifer Hall our IT guy is 3rd party and doesn’t do that unfortunately but we have a dedicated person for realpage issues and she has been trying tirelessly to get it to work

Guest Insider They don’t turn out correctly in Onesite for us, so I need to export the DQ list, convert it to excel, and then merge it into a pre-formatted Word doc (through Word’s mail merge function) for late letters. I’m in FL.

Guest Insider Jessica Janet I didn’t even think of that . You are so smart! Mind if I message you?

Guest Insider Jessica Darden sure! I can’t take credit for the idea, but you can definitely message me

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