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Little PSA. Don't lie in interviews. This is a super small industry and you never know who knows who or what.
We just had an employee who has been with us for a bit and is applying for a position at a lease up we just started pre-leasing claim in his interview with the PM to have been involved in...

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Brooke Kibler This reminds me of the time I was in college in my senior capstone class and this kid who was the president of the radio club when I was a freshman claimed to have grown the club from 3 members to 30 and that he was responsible for getting the club to dj campus events blah blah blah… EVERYONE… and I sh!t you not, EVERYONE looked at ME and goes “didn’t YOU do that?!” ???????????????? yes… yes I did over the last 3 years of college after he QUIT ☠️
Industry is too small like that class was too small lol. Tell the truth! Especially because if you get the job claiming you can do that stuff and then you can’t deliver, it looks worse for you.
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Gerry Hunt People lie out of FEAR that they are not good enough! It makes me sad!
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Guest Insider Don't lie, period. Life is too short to not be honest.
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I often see posts on here regarding doing "out of the box" marketing. There's nothing wrong with trying something new and different that's cost effective and just overall effective but I think that we sometimes go after the "new and shiny" before making sure that the basics are being done.
I've been in the industry for over 30 years; 10 onsite (activities/leasing space) and the remainder in marketing. Regardless of whether it was 20 years ago...
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Eric Sharpe You must start with a solid foundation and customer experience.

I like to do a walkthrough of that experience in person. Act like I am renting a place and then make sure to catch any issues or "potholes" along the path. Sometimes you catch a link that doesn't work, and other times you find the wrong information being sent out.

The main thing is that tenants deserve a great experience from the time they send in a guest card to the time they pack their bags and move on to their next life stage.
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Brian Maguire Its the part "They get TONS of initial leads (most of which have been sadly ignored)" that gets me. This has always been an issue in any sales organization and it's not unique to property management. This is where I would start and work outward from there. "Build it and they will come"...they came but they were ignored. Go back and get 'em.
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Karen Kossow Brian Maguire it drives me absolutely crazy! And trust me.... my response when I was asked to "do something splashy" for said community my response was "how about we respond to the leads we're getting".
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