How do you keep your Service Managers busy during lease ups? Mine doesn't...

How do you keep your Service Managers busy during lease ups? Mine doesn't do anything because he thinks everyone else is responsible for tasks.

Tracy Hall ack of involvement.
I have done dozens of lease-ups.
I always had Maintenance involved in the acceptance/walking of the units, setting up an organized system for the shop and following up on construction items.
My Maintenance Supervisor was so involved that he saved us thousands of dollars annually just on AC filters. After 3 buildings were accepted, construction wanted to change AC units (I am aure they got a better deal), my Supervisor was invested and involved in the property and brought to my attention the new air handlers required a special order size filter. (Cost per filter went from $2.50 to $9 per filter, this was many years ago). Because my supervisor was paying attention and involved, I was able to refuse the new requested substitution which saved operations in the long run.
Maybe letting him be your eyes during construction and walking with you during inspections will give him a sense of pride and want to be more involved.

Guest Insider Tracy Hall He is very much involved in the unit acceptance walks and I instruct all of our vendors to communicate with him so he can be involved. He chooses not to be as involved and although we have been doing walks for a month now, he still does not have an eye for detail. He doesn't ask questions and he just doesn't seem to care.

Tracy Hall Maybe he was promoted beyond his capabilities. (Every heard the term: Promoted to their level of incompetence?) Good luck.

Karen Pepper Make them a list!
There’s always something to organize like shop, inventory, tools, material or prepare check for preventative mnt.
Do you have valet trash? If not, trash shoots? They need to be cleaned too.
Pet stations? Pool?

Allie Gartside I’m just saying, right now this is foreshadowing how the rest of your time at this property is going to go.
Words and actions should match. Hes telling you and showing you his work ethic.
I’d fire him.
Having had maintenance guys that have used properties as a stepping stone, giving them chance after chance - it leaves the rest of the team in bind.
PIP and then fire.

Grace Law Allie Gartside I agree with you. You want someone who motivates others and leads by example.
OP, if he isn’t meeting your needs and standards, fire him and bring in someone who does.

Kathy Sweeney Have you given him a list of what you need him to do? At the end of the day, you're the manager. What do YOU want him to do each day?

Guest Insider Kathy Sweeney Yes, he is aware and we have daily meeting huddles. He does what I ask, but does not take any initiative. I do not have time to create a list every day for my Service Manager to complete. He is a co-manager, not a technician.

Valerie Sargent Has he ever done a lease-up before? Perhaps he doesn’t realize all of the expectations from an initiative perspective. Perhaps you could make a list from all of these suggestions and let him know that they are the things he should be focusing on (you might help him prioritize with order and timelines), letting him know that sitting in the office is not getting the tasks completed. If after you make your expectations clear for him to get those things done and he still does not perform, write him up with a performance improvement plan. If things do not improve, he’s not the right fit, and it’s time to go.

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