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Centralization quickly became one of the biggest post-pandemic buzzwords in the multifamily industry, but explaining it can be a challenge. That's because it can mean different things to different organizations and can be implemented in a multitude of ways.According to Forbes, centralized leasing relates to "any effort to move away from individual property-based leasing and operational teams and centralize them in one or multiple regional locatio ...

Ken Murai Katie, your observations are spot on. I'd go a bit further to say that centralization allows you to share personnel with specialized skills across a wider set of communities. Further, technology allows for self scheduling, AI based triage, optimization of assignments, reduction of repeat visits and handling of emergencies without requiring a lot of staff. As a result, you have a more repeatable, consistent process with the ability to analyze data across your entire process.

With full transparency, I'm the founder of FacilGo and we are an integrated maintenance and renovation solution with an AI powered call center and resident charge back solution.
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