Guest InsiderWhen the profile is open go to the dots in the top right corner. Cancel guest and choose reason. Maybe they are 90 days out? Add notes in the box. You can add a follow up with a date to do so but always record the feedback
Guest InsiderBe sure to "Dismiss future appointments" (follow up) when prompted when canceling
Joe MendezSet a follow up for 9 months from now. Might catch them at renewal time