What are some of your favorite resident retention tools? How do you create a sense of community and make people want to stay? I always loved our long-term residents when I was onsite. How are you engaging them and having them love where they live?
Khara HouseGreat question! For me I think of this in parallel to annual reviews... The best contact is meaningful touchpoints with frequency, not just when someone is close to that negotiation between staying or leaving!
Delila HouseMaking sure that your resident events are fresh so that you can stay connected with them. Some things are free and we have to utilize those.