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What are some of your favorite resident retention tools? How do you create a sense of community and make people want to stay? I always loved our long-term residents when I was onsite. How are you engaging them and having them love where they live?

Khara House Great question! For me I think of this in parallel to annual reviews... The best contact is meaningful touchpoints with frequency, not just when someone is close to that negotiation between staying or leaving!
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Delila House Making sure that your resident events are fresh so that you can stay connected with them. Some things are free and we have to utilize those.
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