In 2021, SatisFacts reported that a resident's perception of value has the biggest impact on their decision to renew. The same study found that a resident's perception of value is driven by the following top 5 factors (see poll). Which area do you struggle with the most when it comes to increasing your resident's perception of value?
Becky Dotson
It gets hard when there are new lease ups nearby that are NEW, bigger and less expensive. We have to knock their socks off with customer service!
Katie Rigsby
I get it Becky Dotson, building rapport is key! What other "value adds" can you offer to help set you apart from your comps?
Jennifer Carter
Katie Rigsby what about services, like Fetch Packages, Dog walking, etc
Lilah Poltz
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04 DecEvent starts in:
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22 Jan
