I have been a property manager for about 8 years now, and I will tell you the most important thing I took with me from my background in health care (besides customer service, which I taught) is charting. It was so drilled into us that 'if it isn't charted, it didn't happen'. Therefore, I use my appfolio notes like I'm charting on a patient sometimes. My boss calls them Novellas. I call them documenting and keeping track of the craziness. ????...I have been a property manager for about 8 years now, and I will tell you the most important thing I took with me from my background in health care (besides customer service, which I taught) is charting. It was so drilled into us that 'if it isn't charted, it didn't happen'. Therefore, I use my appfolio notes like I'm charting on a patient sometimes. My boss calls them Novellas. I call them documenting and keeping track of the craziness. ???? Is anyone else as OCD about notes or is it just me? Show more