Angela Fielder's profile| Property Management | Resident Retention

Happy Tuesday all! Question... do you pay property managers leasing commissions? Why or why not? Thanks much!

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Guest Insider Absolutely. Whether you’re the housekeeper, the regional, or anything in between—If you lease an apartment, you should get the commission.

Angela Fielder Thank you everyone. I agree that if they are touring and then working the file they should get commission.

Guest Insider Our Managers only get lease renewals 😊
Unless they show the unit

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Hi Everyone- I am looking to bring in someone for leasing training. Looking for recommendations.
Thanks!

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Guest Insider Mindy McCorkle is amazing!

Wendy DeSchoolmeester Highly recommend Katie Rigby!

Brent Williams Angela Fielder, this should help quite a bit: www.multifamilyinsiders.com/speaker-lineup

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Looking for recommendations for CRM software. Yardi is our property management software so it would need to be something that integrates easily and works well with it. Too many programs are overly complicated and/or time consuming for staff. We need something to help us with efficiency in all of...

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Rue Fox Anyone Home

Guest Insider I cannot say enough about Knock! I spent 2 years begging my boss to implement it and I'm so glad we did! We have cut our onsite follow up time in half, if not more!

Mike Whaling It’s worth looking at CRM IQ again.
Another solid option that handles both prospect and resident communication is Funnel — we have clients today using Voyager for accounting, but fully replacing RentCafe and Yardi CRM with Funnel.

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Need resources for creating a policy and procedure manual. Thanks everyone!

Brent Williams and Tanya Duckett

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We are looking to improve on our safety protocols for our leasing consultants when touring apartments. Sometimes they are the only one in the office and/or touring while dark (after 4pm in winter). What does everyone else do?

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Guest Insider Hi Angela!

Self-guided touring is a wonderful option for this! Not only do our security measures hold the prospects accountable, but they’re able to tour on their own at their own convenience. We allow for after hours tours (within perimeters) and overall provide both the prospect and your leasing team with a more comfortable and secure touring experience. Happy to chat more!

Guest Insider This is a topic near and dear to my heart, as it’s one which I teach in my PM training session. There are a few pointers which I cover. First, have agents leave the list of units which they will be showing (in case you or some needs to go look for them). 2. Have a “code” used between colleagues. If one of our leasing gals ever felt uneasy about a particular prospect, they would call out to our maintenance director (who was sitting in his office nearby) and say something to the effect of “hey Bob, is 107 ready to show/is all your stuff out of there”? Now, we as leasing staff always know which units are ready to show and which aren’t. That said, when the others in the office hear her say this.. this is her signal saying “I feel a bit uneasy about this guy, I’m gonna go show 107... come check on me in a few minutes “. 3. Always “lead from behind “/let them go down the hallway ahead of you, never go into a bathroom ahead of them, and when in large rooms such as the Living Room-always be... Show more

This is a topic near and dear to my heart, as it’s one which I teach in my PM training session.   There are a few pointers which I cover.  First, have agents leave the list of units which they will be showing (in case you or some needs to go look for them).   2. Have a “code” used between colleagues.  If one of our leasing gals ever felt uneasy about a particular prospect, they would call out to our maintenance director (who was sitting in his office nearby) and say something to the effect of “hey Bob, is 107 ready to show/is all your stuff out of there”?  Now, we as leasing staff always know which units are ready to show and which aren’t.  That said, when the others in the office hear her say this.. this is her signal saying “I feel a bit uneasy about this guy, I’m gonna go show 107... come check on me in a few minutes “.     3.  Always  “lead from behind “/let them go down the hallway ahead of you,  never go into a bathroom ahead of them, and when in large rooms such as the Living Room-always be sure you “move the room” as they move through in order to be sure that you are always in between them and the exit.    4.  Flip the deadbolt lock so that the door does not latch and automatically lock.  This way (god forbid) if anyone in the hallway hears you screaming for help, they can come in.  5.  Wear sensible shoes (it’s hard to run away in heels), 6. ALWAYS keep your cellphone on hand when on a showing, ...7. Have prospects present photo ID (keep at the front office while on the showing),  and lastly-DO NOT SHOW AFTER DARK.

Brent Williams Great stuff, Jim!

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Angela Fielder

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