We are looking to improve on our safety protocols for our leasing consultants when touring apartments. Sometimes they are the only one in the office and/or touring while dark (after 4pm in winter). What does everyone else do?
Read More...
While it’s almost become a meme to comment on how “backward” the multifamily housing industry is when it comes to technology, the reality is much more nuanced now than it was back in 1999 when I first started leading the work that eventually resulted in LRO, the industry’s first-ever automated rent setting application. I was blessed to work with perhaps the most technology-forward operator of the time. Archstone was the first major ...
Property management is a multifaceted industry and as many successful property managers know you will need efficiency to scale and manage the business effectively. Property managers are the day-to-day lay level operators who are faced with a perpetual roller coaster of strategies that aim to to reduce operational inefficiencies. The uncomfortable part of such objectives is frequently overlooked by most property managers; namely, partnering with a ...
Key release’s are supposed to be simple. Yardi has an opt in for text communication which he is listed as yes. A friend comes in and needs a key. Knows resident by name, unit and phone #. We called resident twice and emailed. They called him, told us when they went to walk their dog, he left and may have thought they had key. After about an hour of them calling they texted him. He texts them back and says we have permission to give key. I see... Show more
Even though you matched numbers and saw a text- you don’t have any of that documentation.
But look, if what he said was truly destroyed or taken- then he will actually follow up. When police get involved and they don’t follow through. Likely not true and he didn’t realize the depths you would go through to validate his story.
Is your property management company drowning in reactive maintenance? Are surprise repairs, breakdowns, and frustrated residents eating away at your resources, budget, and bottom line? The good news is, there's a smarter way to manage your maintenance. Artificial Intelligence (AI) is revolutionizing the way we approach maintenance, ushering in an era of proactive problem-solving and optimized operations.Embrace the Power of DataImagine having a c ...
We audited one of our student housing portfolios a few months back (about 12 properties), and identified ~$50,000-70,000 / year in bloated ad spend. If you are looking to do the same and potentially cut ad spend, read on…We started by implementing a CRM to track things like lead source, and lead stage in the pipeline. Powerful optimizations begin with good data. Once we'd collected a year's worth of data, we were able to do some actual analysis o ...
I have a client wanting to reduce fraud. (Isn’t everyone!)
I’ve used Checkpoint ID but had complaints with them manually verifying id’s (they did nothing) and the app not working when scanning id’s. Is there a good alternative?
Thinking of going with Snappt for POI verification. Are they the...
Read More...
This is very interesting article, in my opinion. I would imagine that most in this group would tackle things differently than Vienna, but the reality is that there are some very strong alignments, such as understanding that affordability is a supply-driven situation and that we need more development in many markets. For example:𝐴𝑛𝑜𝑡ℎ𝑒𝑟 𝑘𝑒𝑦 𝑑𝑖𝑓𝑓𝑒𝑟𝑒𝑛𝑐𝑒 𝑖𝑠 𝑡ℎ𝑒 𝑤𝑎𝑦 𝑉𝑖𝑒𝑛𝑛𝑎 𝑐ℎ𝑜𝑜𝑠𝑒𝑠 𝑡𝑜 𝑠𝑝𝑒𝑛𝑑 𝑖𝑡𝑠 𝑎𝑛𝑛𝑢𝑎𝑙 ℎ𝑜𝑢𝑠𝑖𝑛𝑔 𝑏𝑢𝑑𝑔𝑒𝑡. 𝑀𝑜𝑠𝑡 𝑜𝑓 𝑖𝑡 𝑔𝑜𝑒𝑠 𝑖𝑛𝑡𝑜 𝑠𝑢𝑏𝑠𝑖𝑑𝑖𝑠𝑖𝑛𝑔... Show more
Could Vienna’s approach to affordable housing work in California? | Housing | The Guardian
Housing costs and homelessness are on the rise in California. In the Austrian capital, people of all income levels live in subsidised housing – and…
Do you know where your data comes from? Not all data is the same. How it's pulled can result in varying (and potentially unpredictable) outcomes–one of the more unpleasant being private data sharing. Using ethically sourced data ensures compliance and precision in your comp reporting and market surveys. Unlike private and semi-private data, market insights from ethical sources are clean, accurate, and unassociated with antitrust litigations. Own ...
What is the most important factor for you when deciding to attend an industry conference?
Security remains a paramount concern for management and ownership groups alike in this quarter's Multifamily Crime Poll. Let's delve into the key findings and uncover what they mean for property security strategies.Package Theft: On the RiseOne of the standout revelations from our latest poll is the prevalence of package theft. A significant portion of respondents—60.9% to be precise—reported that package theft either increased or surged signific ...
The multifamily space is undergoing a rapid evolution and transformation fueled by tech-based features and services that require seamless WiFi connectivity. From self-guided tours and digital payment solutions to smart-home technologies and remote work capabilities, a reliable internet connection is critical. However, delivering end-to-end connectivity involves more than simply setting up routers and access points. It demands a comprehensive appr ...
We have predominantly Spanish communities, and looking for recommendations on apps/ tools you all use to translate for prospects/residents for those of us who are not bilingual?
SayHi: SayHi is a translation app that allows users to speak or type in one language and have it translated into another. It supports Spanish and many other languages.
Babylon Translator: Babylon offers text and voice translation, as well as a dictionary and language learning features. It can be useful for quick translations in various contexts.
Papago: Papago is a translation app developed by Naver, which provides accurate translations between multiple languages, including Spanish. It also offers features like text recognition and conversation mode.
DeepL: DeepL is known for its high-quality translations and offers text translation between various languages, including Spanish. It's particularly useful for translating longer texts.
Hope that helps
We’ve found that most people that have made it this far are incredibly resourceful.
Being helpful is one thing but it can lead to a: no good deed goes unpunished, if you aren’t careful.
:::LEASE UP QUESTION::: How do you put urgency to submit that app on the guest?? We do a decent job already with things like $99 reduced fees for look and lease, but looking for other unique tactics. We are a luxury building. The homes really sell themselves. Just wanting to do even better!
Read More...
If you have a ton of units or if it's obvious that you aren't going to fill up fast... you can do something similar with the available selection or inventory in a certain building filling up... We ran a campaign along the lines of Apply today -- current inventory is at its largest now, and that won't last long...
To that note you can also play into Limited Availability: for example, add a message on the site such as Only a few apartments left in this building!
Going further down the rabbit hole, campaigns and offers can be another way to create a sense of urgency if they are paired well with a hard end date. I.e. Apply before 05/11/2024 and we'll cover your move-in costs etc etc.
Lastly, add a sense of urgency in CTAs (call to action's) on your... Show more
Friends - I need your expertise. ‼️ Is it onsite or on-site when referring to property management? Hyphen or no hyphen? 🚨 Merriam Webster says on-site should be hyphenated. The Cambridge dictionary includes onsite (without the hyphen) and on-site (hyphenated), while the American Heritage dictionary only lists onsite (no hyphen).
On-site is the preferred use when being used as an adjective or adverb before a noun, as is off-site. On site or off site are preferred use after a noun or pronoun when used as a location phrase versus referring directly to the noun.
Onsite is accepted more these days in American English as hyphen use fades, but offsite is less accepted in the dehyphenization "movement."
Technically onsite or on-site are both correct, but on-site is still, for now, the preferred grammatical term.
According to Forbes, 83% of companies that believe customer satisfaction is vital to doing business experience a growth in revenue. In fact, brands that prioritize providing a top-tier customer experience see 5.7 times more revenue than those that do not. Multifamily operators also know the true value of resident satisfaction and its impact on retention and attracting new renters. Although it is impossible to please all residents all of the time, ...
-
Event starts in:
-
22 May -
05 Jun
Multifamily News
- The Integral Group Breaks Ground on Wellspring Apartments
- The Integral Group Breaks Ground on Wellspring Apartments
- Jay Reed Joins Greystone Real Estate Capital as Assistant Vice President, Tax Credit Underwriter
- Resia Celebrates the Grand Opening of Resia Dallas West in Texas
- American Landmark Apartments Acquires Class ‘A’ Tampa Apartment Community
Floor plans and great sales training work just as well.
Make sure your leasing consultants know they can decline a tour if they feel uncomfortable.
Offer a self guided tour, let the leasing agent collect their ID and give the tour a map to the unit. Leave the unit unlocked or give them a temporary key. (We had Miwa key fobs, and I could create a fob that would only last a specific amount of time like 30 minutes to 5 years if I wanted. It was great).
Make sure you have security cameras in your office.
When your LC does a tour make sure they let the tour enter the unit first, make sure they remain near the door and don’t close the door. Turn the deadbolt so the door cannot close.
You can also get walkies for the property. Mainly helpful if touring alone and someone else is there.
Make sure they dont advertise it’s just them alone at the property. For example if someone asks for the manager, don’t have them say they... Show more
Company had also invested in a Guardian - it’s like a life alert/panic button that calls the authorities.
Collect photo ID
Verify guest card name against ID
Leave ID in office for duration of tour
No showings after dark
During the week when we are all here, coming and asking for the office key is kind of our signal that they don’t feel comfortable with a tour and then either one of us can I’ll shadow her “for training purposes” or we will send maintenance over to look at something while they are touring.
Self-guided touring is a wonderful option for this! Not only do our security measures hold the prospects accountable, but they’re able to tour on their own at their own convenience. We allow for after hours tours (within perimeters) and overall provide both the prospect and your leasing team with a more comfortable and secure touring experience. Happy to chat more!