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Resident - “My AC IS NOT BLOWING COLD!!!”
Me - “Oh no! We have to get that fixed ASAP!!”
Resident - “It’s 90 DEGREES IN HERE!!!”
Me - “I’m sure it is very uncomfortable, let me get someone out!”
Resident - “THERES MOLD GROWING BECAUSE OF THIS!!”
Me - “You’ve lost me!!” ????????

Guest Insider There's ALWAYS mold
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Guest Insider And there will always be mold. It just needs to be fixed correctly (and that means removing it) so the problem doesn’t get worse.
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Guest Insider Well yea...when there is actual mold it should be fixed and repaired appropriately. What I meant was they always like to say there is even when there isnt.
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Guest Insider  I definitely know that
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Guest Insider I have a flipped version of this one for you:
Resident: yesterday you sent the carpet cleaning guy in and he cleaned my carpets and someone turned on my AC. Why’d you do that. I turned my AC off, and now my carpets still aren’t dry.
Me: ma’am. It’s 95 degrees outside and like 70% humidity. Using your AC will both cool your home and help to remove some of that moisture from the air, which in turn helps your carpets dry more quickly.
Resident: I don’t use my AC, I moved down here (NC) from New York because I didn’t want to use AC.
Me: (internally): hmmm
And yes, this resident is also convinced there is mold in her apartment.
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Dave Scruggs They all know "mold" is a action word.....
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Blaise Lanzi Dave Scruggs this!!
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Guest Insider As a property management professional of 33 years, I would offer this for your consideration. I was diagnosed 5 years ago with a complex, multi symptom, multi system illness that literally wreaks havoc on every part of your body. Chronic inflammation, liver damage, hearing loss, vision loss, brain atrophy/inflammation, gastrointestinal nightmares, tremors, neuropathy and the list goes on. I have been unable to work since then and am on disability. I lost everything I owned, my savings, my ability to drive or fly to see family, on top of losing my health. The cause, which is well documented and diagnosed by a world renowned physician, was a toxic mold exposure. There is a percentage of the population who carry a genetic haplotype which makes our immune systems unable to detect mycotoxins as a threat, so it spins out of control literally. I’m not saying people don’t overreact to mold, they often do, I see it every day on some of the boards I’m on. I get it. But, I wanted you all to be... Show more
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Blaise Lanzi Not discounting at all the dangers and health problems that can come with being exposed to mold just found it odd that she would think mold would be occurring that quickly and right in front of her eyes!
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Guest Insider Oh the perfect Segway to ask the tenants if it’s been weeks since their AC didn’t work, you know because there is mold apparently. Then you get to inform them that because they did not properly inform management of their AC being out and that mold was growing that they are responsible for remediation. The mold very QUICKLY disappears from the conversation
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Guest Insider Agreed. It’s a two way street and they have got to do their part. Tenant negligence doesn’t fall on us.
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Guest Insider Mildew! Mildew sounds so much better
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Guest Insider I can top this.
Girl wants to break lease because no ac and mold.
Send maintenance asap.
Unit is hot as hell. All windows open. In July. In Arizona.
Mold. She had mold in her syrup.
Can’t make this shit up.
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