Anyone have any recommendations for de-escalation training for staff...

Anyone have any recommendations for de-escalation training for staff dealing with tenants? I feel like my team could use a refresher

Kara Rice and Mya Estrada

Guest Insider No, but I follow an excellent Tiktok on gentle parenting adults ????
"Catch a bubble please!"
www.tiktok.com/t/ZPRcmwEwE/

Jonathan Cheville Theodore Roosevelt said to speak softly and carry a big stick. So get your office staff some big sticks and the problems will work themselves out.

Jess L Fischer A nice little trick we learned a long time ago is putting a mirror strategically behind you so the person speaking to you can see themselves. You'd be surprised the change it makes

Guest Insider We take training courses through Elevate/Gracehill and it has this in there.

Guest Insider I’m no longer in Property Management, however, the organization I am with now held an all-staff de-escalation training that was hosted by the State Police(Michigan). I’d check with your local PD and go from there.

Lisa Gallinar We do ours through the local Police Department but Ryan Dowds trainings are amazing

Brent Williams Jon, Lori Snider is presenting a very relevant session in just a few weeks! "From Rude to Resolution – Communication Strategies that Diffuse and Resolve" www.multifamilyinsiders.com/shop-multifamily/produ…

From Rude to Resolution – Communication Strategies that Diffuse and Resolve by Lori Snider

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Max Ruso Lisa Gallinar Police and descalation by death lol the biggest murder group in the country... all need education without immunity. This country has almost the same amount of prisoners as gulag did. Not even sure how that works without us beinbg an authoriterian regime.

Kimberly Halstead Brent Williams, will the "From Rude to Resolution" be in the Webinar Wednesday series?

Gerry Hunt I would contact the local Police or Sheriff's Departments.

Ron Sadaka YES! I do have someone for de-escalation training and she's brilliant. Candy Kakouris from Smile Hospitality. She has years of experience training sales and customer service people from front line to upper management. Candy Kakouris, [email protected] and her number is 305-582-4444.

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From Rude to Resolution – Communication Strategies that Diffuse and Resolve by Lori Snider

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