Question: I'm curious — what are some processes you're finding challenging or overly time-consuming at the moment?
Seems to me that there's always a lot of balls to juggle; month end, incident management, renewals, transfers....you name it, it's always something.
Interested in onsite perspectives,...
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Guest Insider
The variance report is my nemesis!
Alex Mann
I’ve become a fan of centralizing everything Megan Goodmundson listed so that on-site teams can focus on the resident experience. Also becoming more open to automated, self guided leasing experiences over guided tours. Prospects across most demographics don’t want to deal with a sales person as they did ten years ago but they do want excellent, responsive, empathetic service when they move-in which begs the need for strong Resident Services oriented teams in the office.
Guest Insider
Residents fighting with their neighbors!!! I have three sets right now and it’s a lot!!!
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Hey everyone, looking for some feedback from onsite staff. When it comes to how you think about your role and all the stuff you have to do each day, is there a word that describes the work you are specifically responsible for? Jobs? Tasks? Duties? Something else? If you had to pick a word that you think is most common and easily understood what might that be?
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22 Jan
