Quick Question: How many of you have cleaned an apartment for a quick turn, even if cleaning apartments was not your primary job function? (Trying to prove a point here; thank you in advance for answering)
You do what you have to do to get it ready for move in, even if it isn’t in your job description. You are a team and everyone has to work together to get the job done!
When I was on-site I made a point of having my Service and Cleaning team teach me how they did everything they did, so had the opportunity to turn units from clear out to cleaning to painting and everything in between! We had a lot of fun teaching each other our respective roles, from me learning grounds to them learning leasing tours!
I have cleaned a quick turn, AND I have punched it too, many years ago when I was a Property Manager. While I always had an amazing team, I stepped in and did whatever needed to be done to support them.
Myself and my team have all gone in for a quick turn to clean, I’ve even helped do touch up paint in my office attire. If we can’t get a vendor out as quick as we need we are all hands on deck at my property.
When I was a property manager, I cleaned a few (as best as I could) with my maintenance person - if it was necessary. Absolutely. When you have 100 units with one maintenence person and a part time porter, job titles are a guideline lol
Cleaned one for quick move in when the contract cleaners couldn't make it. Kitty litter everywhere, never thought I would get all of it up! Did many touch ups at the last minute to make the unit shine. Gotta do whatever it takes sometimes.
Me! I jumped in on any job that needed doing when time was tight or other resources weren’t available. I shoveled snow for 2 days after a blizzard when I was a regional manager. That what was needed. Too much snow and not enough staff to clear it out.
We all have roles and primary responsibilities, but we are a team and help each other when necessary even if that means occasionally performing tasks outside our responsibilities. My maintenence guys have helped us prep outreach marketing materials, and regularly help to set up and run resident events.I've helped with grounds, painted, and cleaned (even in heels). I haven't done a maintenence make ready, but members of my office have been trained in it.
A person could also prove their point by going in and doing it themselves as well. I do what is necessary rather than ask others for their opinions before I do it.
Several times! Painted new turns, caulked bathrooms and windows, helped move appliances, did landscaping across property, redid entire new laundry room (floors, paint, decor). You name it, we helped and usually in our office clothes.
I don’t allow any member of our team to say “that’s not my job” lol. The success of the property is all of our jobs and we all do everything we can to accomplish that!
I’ve cleaned many apartments especially during high season or student turn when we all work together and do whatever it takes to move our residents in successfully!
Omg. Cleaning? A sparkle bucket in the office is standard. I’ve trashed out apartments! I’m also a class a luxury property manager. Dog throw up in an elevator on a Saturday- cleaned up. Yes we have team members designated for certain responsibilities but at the end of the day we are a team and sometimes we all have to go outside of our scope of designated responsibilities for the whole, the better for the community. It is what it is. Property management- we do it all. (About 2 years ago there was a car on fire at my intersection. I ran and got the office fire extinguisher and put out his whole front end fire before the fire trucks showed up)
Well.... not fully cleaned but when it wasn't cleaned right and somebody was moving in... absolutely. Many times while dressed in a skirt suit, hose and heels.Shoveled snow dressed like that once too. Had no other clothes, the storm was a surprise and it was all hands on deck.
The Manager does not wear many hats, the Manager wears ALL hats and does what needs to be done and does it well. There is no "not my job" in Property Management.
Remembering a time that I had to go back in to an apartment that had to be bombed again for roaches - had to vacuum and clean up all of the dead carcasses on all of the countertops and floors. Super fun! But that place was shining when I left (and, yes, I still remember the resident’s name and apartment number who caused that infestation!)! LOL.
It’s leading by example and also falls under “other duties may apply” in the job description. Cleaning, picking up trash, planting flowers, lockouts, etc., anything I can do to help every person on our team! All in office attire and heels
Yes to cleaning, some maintenance items, landscaping which I am really good at and love. Resident also loved it to as they would stop by a visit as we planted 200 flats of flowers in house every year.
I am a regional VP with 70 CMs under me and I clean toilets, mop floors, move appliances- whatever it takes to get the job done. No one is too good to pitch in and help.
Ekkkk alot but it's not a good thing. A very wise.mentor told me if you take your hat off, no one else is going to put it on and can or will do your job. Pay someone to do it before you do it. That being said I have done it alot. And it does show your team you are all in and that might be something they need to see you as a leader
Many times , I always told my leasing team we need a sparkle bucket because things happen, if that commission is worth it you’ll make it happen. Also the reason why I stagger move in’s
Cleared drain lines, changed ac filters, changed batteries, cleaned units, turned them last minute, pressure washed sidewalks, performed pest control, held people’s babies, have been their therapists, etc. You do it all in this industry. It’s customer service. I’m not going to tell a move in “sorry didn’t clean or get the unit ready because it’s not my job”. You get it done no matter what. You figure it out. It’s only going to put a sour taste in their mouth if you don’t at least try to make it the best experience for them. And transparency can go a long way.
1 year 5 months ago#640823by Morgan Rodrigue Tasgal
Morgan Rodrigue Tasgal all of this!! I keep a tool bag in my car at all times as I’ve had to do make readies on more units than I would ever count. I won’t ask someone to do something I haven’t or wouldn’t be willing to do myself.
We owners/managers jum ped in to get a unit ready for a quick turn...I volunteered to do the toilets. I just had to laugh because the next day I couldn't use my hands/arms!! Every muscle from my elbows down had just given up, lol. Cleaning is not for the meek.
I have pulled carpet, painted, cleaned, help hoist water tanks in attics, corralled snakes, scrubbed pool sides, moved furniture….many many things that “weren’t in my job description”. The truth is to be in this business, is to be a team player. We work collectively for the greater good and I’ve always been willing to chip in, come in early, and stay late. With that being said, I also want to know that my teammates are willing to pull their own weight. If you have someone who is constantly causing more work for others, that’s a problem.
Hello, property manager with 15 years experience. I can’t tell you how many piles of dead roaches I’ve cleaned after a clean out treatment was done. I also help maintenance with cutting keys, rekeying locks, and turn units. Sometimes we do things outside of the scope of our job description to accomplish the mission: quality turns, happy residents, run a profitable business.
Oh how I hate cleaning a vacant unit, but I really get frustrated when we can't rent a unit on short notice because it has not been made ready yet. Yes, I have cleaned and painted units, even though turning apartments was not my job function.