Hi All! Having an industry discussion on post-pandemic leasing skills and I wonder what you all see as the leasing skills our industry needs to develop today vs. 2019. In your opinion, what NEW leasing skills lead to getting that lease?
Khara House
Not speaking specifically to my team but I've heard within the industry: setting new and existing resident expectations, hospitality training (vs traditional "customer service", and navigating digital sales and relationships
Heather Mallette
Khara House Love that! Thank you for sharing!
Lori Hammond
Flexibility. Meeting your prospect in their “comfort” zone…virtual, text, in-person..we have to be prepared and professional in all domains.
Heather Mallette
Lori Hammond So good!
Guest Insider
Stand up, make eye contact and shake hands. It hasn't killed me yet.
Karen Kossow
Agree with flexibility in meeting the customer where they want to be. Willingness and ability to be videotaped doing an apartment tour for use on websites, etc. But then also, just the basics. Understanding them and why they're important (lead response content and time, follow up, etc).
Laura Bruyere
As for a 'new skill' getting really good at video tours. Get comfortable with being on camera & how to hold, tour & show & sell at the same time
Kristina Janis
Alot of people who have had covid still get that super tired feeling. It takes months to go away. I think involving physical activity classes and mental help classes would help. You take care of your employees they will want to go that extra mile. Also motivational speeches to get then back to being excited and motivated. It may seen people don't want to work, it's not that. The pademic has done a number on people.
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04 DecEvent starts in:
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22 Jan
