The Front Lines

Talk about anything related to your property, such as Marketing, Resident Retention, Best Practices, Resident Horror Stories, or any other on-site discussion!

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The Front Lines Topics

Topic	View	Last Post
Question for the group on a recent situation. Jr. High school aged minor stops in to the office, locked out Topic started, , by Karen Mallinger Last Post 2 years 2 days ago by Dave Scruggs	527 Views	Last Post by Dave Scruggs 2 years 2 days ago
What's the most effective way that you've seen on-site to ensure you have every resident's email and phone number? Topic started, , by Jen Piccotti Last Post 2 years 3 days ago by Laura Ryan	967 Views	Last Post by Laura Ryan 2 years 3 days ago
If a property manager goes on vacation, should they still be responsible for their site while gone? Topic started, , by Group Member Last Post 2 years 4 days ago by Anonymous	1948 Views	Last Post by Anonymous 2 years 4 days ago
Remember that Amenities aren't all pools and gyms. These sorts of things might not "Sell" the apartment... but they'll for sure sell the RENEWAL Topic started, , by Heather Blume Last Post 2 years 1 week ago by Anonymous	1154 Views	Last Post by Anonymous 2 years 1 week ago
What are some other options for an office name besides “Leasing Office” Topic started, , by Jody Lynch Last Post 2 years 1 week ago by Becky Dotson	1146 Views	Last Post by Becky Dotson 2 years 1 week ago
Have you ever done career fairs where you gave away swag or other items that were favorites among attendees? Topic started, , by Amanda Buyalos Last Post 2 years 2 weeks ago by Veronica Soto	661 Views	Last Post by Veronica Soto 2 years 2 weeks ago
Has your company ever chosen to use a Cash For Keys program to regain possession in lieu of eviction? Topic started, , by Kathy Vance Last Post 2 years 2 weeks ago by Laurie Ann	659 Views	Last Post by Laurie Ann 2 years 2 weeks ago
I had a new resident call the office to complain that she didn't have a cable connection in the living room… Topic started, , by Robert Hoop Last Post 2 years 2 weeks ago by Joan Campbell	346 Views	Last Post by Joan Campbell 2 years 2 weeks ago
Does anyone else charge/incorporate into their resident move in/ or monthly amenity fees like resident community mobile apps? Topic started, , by Leann Baker Last Post 2 years 3 weeks ago by Leann Baker	630 Views	Last Post by Leann Baker 2 years 3 weeks ago
Just when I think I've seen it all... Have a 'family' that looked at an apartment to rent. Topic started, , by Marc Alaia Last Post 2 years 3 weeks ago by Shannon Faith	855 Views	Last Post by Shannon Faith 2 years 3 weeks ago
Help! I Can't Do This Anymore. Demand Change. Topic started, , by ChangeMultiFamilyNow Last Post 2 years 3 weeks ago by Anonymous	808 Views	Last Post by Anonymous 2 years 3 weeks ago
We are revisiting our bonuses for NOI and would love to hear other company NOI and quarterly bonus polices Topic started, , by Allison Simpson Last Post 2 years 3 weeks ago by Anonymous	1320 Views	Last Post by Anonymous 2 years 3 weeks ago
What are creative ways to tell upper management/corporate that a resident doesn’t have the money to pay, is waiting on rental assistance, and is not moving? Topic started, , by James Shannon Last Post 2 years 3 weeks ago by Brittany Stroud	702 Views	Last Post by Brittany Stroud 2 years 3 weeks ago
What's your "action" for package theft? Topic started, , by Dave Scruggs Last Post 2 years 3 weeks ago by Dave Scruggs	1077 Views	Last Post by Dave Scruggs 2 years 3 weeks ago
I am curious on how everyone is handling fraudulent applications? Topic started, , by Emily Munson Last Post 2 years 3 weeks ago by Emily Munson	537 Views	Last Post by Emily Munson 2 years 3 weeks ago
I’ve been in the field almost 10 years now and never had this happen Topic started, , by Riley O'Brien Last Post 2 years 3 weeks ago by Anonymous	1024 Views	Last Post by Anonymous 2 years 3 weeks ago
"Resident from hell" Topic started, , by Merridy Lanzy Last Post 2 years 1 month ago by Meera Dane	900 Views	Last Post by Meera Dane 2 years 1 month ago
Friendly reminder if your employee needs a day off, has family emergencies etc, work with them! Topic started, , by Kristina Janis Last Post 2 years 1 month ago by Nikki Hodges	863 Views	Last Post by Nikki Hodges 2 years 1 month ago
It's starts from the moment they walk in. Tell prospects everything! Topic started, , by Kristina Janis Last Post 2 years 1 month ago by E.Grant	830 Views	Last Post by E.Grant 2 years 1 month ago
What avenues are people using to advertise rentals for free? Topic started, , by Felicia Lewin Last Post 2 years 1 month ago by Brent Williams	769 Views	Last Post by Brent Williams 2 years 1 month ago