{actor} created a new topic '...

Happy New Year!
Weird topic/question for the group: Does your company have a "see something, say something" policy? (Abuse, neglect, etc)In CA , PM employees are not considered mandated reporters(per extensive research).
What is your company approach?
TIA for your sincere thoughts on this. It is a...

Read More...

Julie Mehling In Florida we are supposed to report human and sex trafficking

Wendy Burkle Of course you report it. If someone is being potentially harmed, please tell your supervisor right away. Human beings come first no matter what. I'd notify the police too.

Guest Insider Even without a policy, I would think all of us as humans should flag concerns accordingly?

Angel Rogers Absolutely...but attorneys say not to report as an employee for liability reasons. Its murky at best. I am in affordable housing and we work with vulnerable populations. My on site teams want to be human and help, but corporate team sees liability. I am just trying to determinr an industry best practice.

Miles Scruggs You don’t have to research if you are a mandatory reporter. You don’t get that responsibility and have it hidden from you at the same time. If you are then you absolutely know if you are.
Fortunately our company isn’t hiring at a level we need to create a policy for that. Contextual common sense should be able to thrive.

Angel Rogers I think you are missing the point. No one has anything hidden from them. We researched this heavily because there is a vast definition of who is a mandated reporter. It seems common sense to report, but there is some liability associated with it and I am simply trying to determine industry best practice from this platform.

Guest Insider I have contacted the authorities when I have witnessed abuse, seriously dangerous situations, criminal activity, and violence. Abuse and neglect should be reported. Just make sure you are correct in your perception. Kids get bruises and scrapes just being a kid. Contacting CPS for a minor reason does more damage.

Megan Goodmundson Its pretty broad to say. “If you see something, say something “. That could mean a whole lot of things and I think gives way too much leeway. We mostly hear that term in airports pertaining to suspicious activity that could be potentially dangerous to the wellbeing of passengers and people in the airport. But what does it mean in regards to property management? Terrible housekeeping with children in the home? Signs of child abuse? Gang signs sketched in the walls as graffiti practice? Guns and drugs on the living room coffee table? 10 mattresses in a two bedroom with no other furniture and one person on the lease? Nothing in the apartment except one sleeping bag and a huge lego structure of the twin towers. A bedroom full of boxes and boxes and boxes of brand new flip phones, like approximately 200 new phones .
These are all things right off the top of my head that I have come across and reported in to local police, social services or FBI in my 25 years.

Jon Directo I will report what ever I see regardless of my role. It’s just a duty as a citizen

Can't comment or like? Make sure to log in or register for a free account!

I work on the vendor side now, but spent over 15 years on-site. I recently started looking for an apartment for the first time in 16 years.
I am amazed at the number of sites I’ve visited or messaged that will not show an apartment if there is only one person scheduled to be in the office at a certain time. When I was on-site, we simply put a note on the door and showed apartments.
Is that a common practice now?
For reference, this is in the DFW... Show more

Brent Williams

Guest Insider Depends on the company. Usually a sign on the door is posted. But with safety concerns these days, it’s becoming more common that at least one other staff member needs to be onsite, in case of an emergency situation.

Anonymous member I guess. But that is what an emergency number is for.
When I was alone and went to show an apartment, I would call the answering service and let them know I’d be out showing apt# 101 and would be back in 20 minutes (or whatever)
It just amazes me that they are only open on Saturday now and then can’t show on Saturday and only show between 10 am - 4:30 pm and they have multiple vacant units. They will likely lose the lease because I’m not leasing a unit off a floorplan. and I’m not taking time off from work to look during the week.
I think the self guided tours are the way to go!

Guest Insider Anonymous member I understand. I love conducting guided tours! It lets me address questions immediately and gauge the prospect’s interest in a particular home. Maybe they’d offer a virtual tour?

Anonymous member A virtual tour won’t work for me either. I want to see the unit or one like it. Too hard to gauge space plus you can get an idea of what they consider a “ready” unit.

Guest Insider Anonymous member some times that isn’t possible either. I have one 2 bedroom I am able
To show currently and after Saturday I won’t have anything to show until the end of the following week.

Guest Insider I think Covid gave people excuses to get out of showing which is disheartening.

Guest Insider If I’m in the only person in the office, I lock it up and put up a sign to show the model unit.

Can't comment or like? Make sure to log in or register for a free account!

Working in multifamily is watching The Avengers for the first time with my husband, and saying outloud:
“Who’s handling all the insurance claims? The tax aid? The incident reports? They literally just destroyed that mid-rise in seconds. Would this be considered a lease break? That poor property manager. I hope they’re okay.”
And I think, for that reason, I believe I am officially the least fun person to watch a movie with.
But it’s FINE. ☠️

Brent Williams

Can't comment or like? Make sure to log in or register for a free account!

Onboarding new residents is a pivotal part of property management, setting the tone for their experience and establishing a foundation for positive long-term relationships. Traditional methods like emails, printed materials, and phone calls can sometimes lead to missed details or delayed responses, creating friction points that affect a resident's first impression. Text messaging offers a modern solution that addresses these challenges with immed ...

Christina Landeros 2 rooms available in Hemet, 3 RV spaces, RV 2bdr/2ba, 2 Cottages 1 bdr, 1ba 760-216-8882

Can't comment or like? Make sure to log in or register for a free account!

Would anyone have any advice/resources on getting up to speed owning and managing tax credit/ affordable housing. Wisconsin related. Thanks in advance!

Read More...

Megan Goodmundson Your best bet is to make a new best friend with the compliance officer at the state housing agency. Ask them for all the training opportunities they are aware of (subscribe to their email blasts). Ask who is the leading expert/ trainer in their state (for example in Minnesota juanita pekay is one of the leading experts/ trainer. In Virginia AJ Johnson is an expert. There is likely many virtual training sessions you can take part in.
There is a good amount of free material on youtube. I used to keep a playlist of basic and intermediate LIHTC videos on youtube but I havent checked yt and updated in several years as I no longer work in affordable housing.

Guest Insider That's a huge learning curve. While I was in DMV most states have training and you can also work towards a HCCP certification. That will teach you alot.

Megan Goodmundson Also go to novoco dot com and search for LIHTC training they have an intro to lihtc booklet and tons more.

Wendy DeSchoolmeester Check the state agency website for a compliance manual. Novogradac is a huge resource for training and checking income/ rent limits. The Tax Credit Specialist course is the best one I've taken. Good explanation of the program and set up of a site's set asides along with file compliance. Follow your compliance department's checklist and don't let it overwhelm you. Good luck!

Can't comment or like? Make sure to log in or register for a free account!

Recent migration data from the US Census Bureau, U-Haul, and United Van Lines reveal a strong trend of Americans moving to low-tax states in 2024.

South Carolina saw the highest population growth from domestic migration, up 1.26%, followed by Idaho (0.83%) and Delaware (0.79%). On the opposite end,...

Read More...

Can't comment or like? Make sure to log in or register for a free account!

As the new year begins, property management professionals have the opportunity to reflect on foundational practices that ensure both compliance and operational excellence. Among these, few aspects are as critical as robust fair housing policies, well-defined procedures, and professional written communication. These elements not only safeguard against legal risks but also foster trust and professionalism in interactions with residents, prosp ...

Can't comment or like? Make sure to log in or register for a free account!

How do you handle people that just will not stop with complaints that waste your time (yet still be kind and professional)?? Time wasters who suck the life out of your day over extremely minor or not real issues??
For instance, I have a man who insists his water/sewer bill should be lower (it’s already low!!!!) . He’s has called the city utility dept and also the utility billing provider questioning why his bill is like….$40. Insists he was... Show more

Guest Insider Where I’m from there is a base water/sewer charge so even if you’re out of town and haven’t turned on any water etc you still get billed. I’ve had this same situation and had to explain the bill. Maybe if his is like that then that will hush him up for at least that issue

Guest Insider After the first 2 conversations, I explain to them that I am sorry, but we are very busy trying to make the community wonderful for everyone. I tell them any and all complaints must be in writing via email. I then reply to the email saying that I have looked into so and so and after looking into it more closely "x" stands and the discussion is closed.

Guest Insider He isnt going to change… ban from office/nonrenew if it doesn’t stop. He can go get a house and figure it out.

Mike Powers Are you sub metering ?
Is there base charge plus usage ?
Show him the formula. Whatever formula is used.

Guest Insider At the end of the day, people are our business even those kind. There are a lot of solutions above… At the end of the day you work on your patience and coping mechanisms. Those kinds of people don’t “go away” we have to work on ourselves.

Allie Gartside I’d show him the formula you use, break that down for him. Then I’d show him other single individuals with his same floorplans and what their bill is yardi or whatever you use.
You can send maintenance in to humor him and check for any leaky faucets or running toilets.
I would also make sure that when you start the discussion with him, you set your boundaries. You tell him this is how the conversation is going to go “If you raise your voice, if you stand up, if you yell etc the conversation is over and you will leave my office and you will not be welcome back. These are my boundaries agree to them or leave and no discussion?”
I would also just let him know after your discussion if you find there is nothing wrong with the formula with his unit or whatever the case may be, etc.. I’d explain to him that this conversation is over shouldn’t be brought up again. And then maybe after that, if he still isn’t satisfied, you can mention his least termination options , because there is nothing... Show more

I’d show him the formula you use, break that down for him. Then I’d show him other single individuals with his same floorplans and what their bill is yardi or whatever you use.
You can send maintenance in to humor him and check for any leaky faucets or running toilets.
I would also make sure that when you start the discussion with him, you set your boundaries. You tell him this is how the conversation is going to go “If you raise your voice, if you stand up, if you yell etc the conversation is over and you will leave my office and you will not be welcome back. These are my boundaries agree to them or leave and no discussion?”
I would also just let him know after your discussion if you find there is nothing wrong with the formula with his unit or whatever the case may be, etc.. I’d explain to him that this conversation is over shouldn’t be brought up again. And then maybe after that, if he still isn’t satisfied, you can mention his least termination options , because there is nothing more you can do to satisfy him and this isn’t the property for him.

Guest Insider I manage a condo association and utilities are billed through my office so I feel this X 100. I have a woman who travels a lot but leaves things on. She believes since she is not there the cost should be less. Well not if you leave things ON!!!!
I pray this prayer every night: Sugar daddy please come for me soon.

Diana Walker He is your job.

Jeff McDonnold Recommend he ask his neighbors what their bill has been. Redirect his energy to someone else! Hopefully he sees his bill is in line and now he’s got someone new to vent with.

Chris Finetto It’s in the lease. Resident shares in the costs of utilities and services, regardless of personal usage.
I got to a point where if a resident was going to be out of town for a month, I’d comp a portion of the bill. But resident had to notify me advance and provide proof of travel. I also informed them that we would periodically inspect the apartment while they were away to ensure that there were no issues. Had a few takers.
You’re running a housing business, not a hostile.
“The customer is never wrong, but they’re hardly ever right…” — Herb Kelleher, Founder, Southwest Airlines

Kathy Porter Have you reached out to you 3rd party billing provider? I work for one and occasionally have to write up a very detailed explanation of how they are billed. Usually shuts them up. Also provide the average billing amounts for the property.

Guest Insider I have a tenant who hears "knocking" on his wall only at night between the hours of 3am-9am according to him. Last tenant says he never heard anything. Next door neighbor doesn't hear it either. I think he's trying to get out of his lease.

Justin Martin Start make an appointment for him to speak for those 20 minutes

Can't comment or like? Make sure to log in or register for a free account!

Would love some feedback from this dynamic and illustrious group!
What are the most high-end, multifamily high rise buildings across the country that are setting NEW, top of the market trends and service levels/offerings? Preferably with curated concierge services, private club amenities and services.

Guest Insider Check out LV Collective. Their Rambler brand is incredible. Rambler Austin won multiple awards for amenities and design.
Student housing is raising the bar on the design side of the house.

Leah Love Moontower was impressive!

Brooke Nuber-Soldate I would check out Bozzuto properties - they seem to always have the best amenities and software

Guest Insider Not new but once in portfolio 2401 Pennsylvania rents in the 10k per month, and almost never a vacancy. Small but very personalized service. No is not in their vocabulary.

Megan Goodmundson Avalon at Prudential Center. Boston. (Avalonbay communities)

Can't comment or like? Make sure to log in or register for a free account!

Let's face it, utility billing isn't winning any awards for excitement. It's not the Tesla of rental operations. It's not shiny, futuristic, or likely to inspire your residents to brag about their complex at cocktail parties. But here's the thing: just because it isn't glamorous doesn't mean it isn't a game-changer. Utility billing is like the fiber in your diet—quietly working in the background, making everything function better. Ignore it, and ...

Can't comment or like? Make sure to log in or register for a free account!

Breaking news, but not really. AI Leasing products continue to sweep the world and...! change our lives for the better? Sometimes, but usually not. AI is EVERYWHERE these days. It comes preloaded on your new cell phone, your email provider keeps prompting you to enable the newest AI features, and one day, in the not too distant future, "Google it" will be replaced with "Ask ChatGPT".When we say AI these days we mean Generative AI. Generative AI i ...

Can't comment or like? Make sure to log in or register for a free account!

Multifamily Website and Branding – Which Do You Need?For multifamily operators, the difference between a property that draws in residents versus one that gets passed over often comes down to branding and a website. Think of them as the foundation and structure of a building—both critical, interconnected, and serving unique roles. If you're unsure whether your property needs a new website, a complete branding overhaul, or both, this guide ha ...

Can't comment or like? Make sure to log in or register for a free account!

HUD has approved new underwriting parameters on multifamily projects, effectively lowering the minimum DSCR threshold and the raising the maximum LTV or LTC thresholds. These changes benefit refinance and acquisition projects via the 223(f) program, as well as new construction and substantial rehabilitation projects via the 221(d)(4) program, by increasing available loan proceeds in most situations.

Additionally, HUD has created a "Middle... Show more

Chelsea Kneeland

Can't comment or like? Make sure to log in or register for a free account!

Does anyone create like a monthly newsletter for their residents? If so, what’s the best way to go about it?

Read More...

Chelsea Kneeland

Khara House I used to when I was on-site, and we used Constant Contact. Contents were usually community events, both on and off site; community reminders; renewal and notice reminders; and for a while something fun residents could engage with (eg, a joke they could come in for the punchline to, a trivia question, etc.). If you use a platform like Constant Contact, Mailchimp, or Resident News, you can create custom templates to keep your residents informed and engaged. These days, things like local and community events, engaging community updates, or info on how life as your community may have impact (volunteering, sharing stories, etc.) are great ways to engage (versus the old school rent reminders and policy notifications).

Anamaria Perales-Lang Yes I do and I have the invoice for the rent on the opposite side

Tracy Jamison We use Canva, and can put in our own info.

Guest Insider I used to create newsletters years ago 🙂🙂🙂🙂 it was fun. You can introduce your team members on them, you can do birthday shout outs, add FAQ’s, jokes, recipes etc.. when I was making them I think it was a simple word document I would fix up but obviously these days canva would be a great option. Lol

Guest Insider Just use Apartmentnewsletters. Very inexpensive

Can't comment or like? Make sure to log in or register for a free account!

Revised: I am seeking information for two things Liberty Rent and Second Chance Leasing- nothing outside of that.
I appreciate the information but also realize everyone’s time is valuable and I don’t want to waste it.
Hello,
I am looking for real experiences regarding two topics: Liberty Rent...

Read More...

Guest Insider Try One App

Guest Insider One App is a better alternative.

Tina Cavaco Check out Snappt

Kara Bonzheim Essential Staffing Solutions can certainly help with qualified employee applicants. Also, one app guarantee can help with deposits and such for residents trying to apply for a new apartment home.

Can't comment or like? Make sure to log in or register for a free account!

Event starts in:

Latest Surveys

New Insiders