HUD has approved new underwriting parameters on multifamily projects,...

HUD has approved new underwriting parameters on multifamily projects, effectively lowering the minimum DSCR threshold and the raising the maximum LTV or LTC thresholds. These changes benefit refinance and acquisition projects via the 223(f) program, as well as new construction and substantial rehabilitation projects via the 221(d)(4) program, by increasing available loan proceeds in most situations.

Additionally, HUD has created a "Middle... Show more

Chelsea Kneeland

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Let's face it, utility billing isn't winning any awards for excitement. It's not the Tesla of rental operations. It's not shiny, futuristic, or likely to inspire your residents to brag about their complex at cocktail parties. But here's the thing: just because it isn't glamorous doesn't mean it isn't a game-changer. Utility billing is like the fiber in your diet—quietly working in the background, making everything function better. Ignore it, and ...

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Breaking news, but not really. AI Leasing products continue to sweep the world and...! change our lives for the better? Sometimes, but usually not. AI is EVERYWHERE these days. It comes preloaded on your new cell phone, your email provider keeps prompting you to enable the newest AI features, and one day, in the not too distant future, "Google it" will be replaced with "Ask ChatGPT".When we say AI these days we mean Generative AI. Generative AI i ...

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Multifamily Website and Branding – Which Do You Need?For multifamily operators, the difference between a property that draws in residents versus one that gets passed over often comes down to branding and a website. Think of them as the foundation and structure of a building—both critical, interconnected, and serving unique roles. If you're unsure whether your property needs a new website, a complete branding overhaul, or both, this guide ha ...

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Chelsea Kneeland

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Does anyone create like a monthly newsletter for their residents? If so, what’s the best way to go about it?

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Chelsea Kneeland

Khara House I used to when I was on-site, and we used Constant Contact. Contents were usually community events, both on and off site; community reminders; renewal and notice reminders; and for a while something fun residents could engage with (eg, a joke they could come in for the punchline to, a trivia question, etc.). If you use a platform like Constant Contact, Mailchimp, or Resident News, you can create custom templates to keep your residents informed and engaged. These days, things like local and community events, engaging community updates, or info on how life as your community may have impact (volunteering, sharing stories, etc.) are great ways to engage (versus the old school rent reminders and policy notifications).

Anamaria Perales-Lang Yes I do and I have the invoice for the rent on the opposite side

Tracy Jamison We use Canva, and can put in our own info.

Guest Insider I used to create newsletters years ago 🙂🙂🙂🙂 it was fun. You can introduce your team members on them, you can do birthday shout outs, add FAQ’s, jokes, recipes etc.. when I was making them I think it was a simple word document I would fix up but obviously these days canva would be a great option. Lol

Guest Insider Just use Apartmentnewsletters. Very inexpensive

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Revised: I am seeking information for two things Liberty Rent and Second Chance Leasing- nothing outside of that.
I appreciate the information but also realize everyone’s time is valuable and I don’t want to waste it.
Hello,
I am looking for real experiences regarding two topics: Liberty Rent...

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Guest Insider Try One App

Guest Insider One App is a better alternative.

Tina Cavaco Check out Snappt

Kara Bonzheim Essential Staffing Solutions can certainly help with qualified employee applicants. Also, one app guarantee can help with deposits and such for residents trying to apply for a new apartment home.

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Industry Resources

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In today's rapidly evolving landscape, the integration of emerging technologies like artificial intelligence and connectivity solutions is reshaping real estate. However, as technology grows, so does the need for responsible implementation and regulation. In a recent discussion with Kevin Donnelly, Executive Director & Chief Advocacy Officer at the Real Estate Technology & Transformation Center (RETTC), we explored the critical role of te ...

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As winter settles in, you're likely focused on preparing your properties for the colder months while finding ways to minimize energy costs. Efficient energy management across your properties is essential for lowering operational expenses, and leveraging smart property technology can help you achieve significant cost savings while prolonging the lifespan of critical systems like HVAC systems.Here we explore how adopting smart technology—such as ad ...

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Good morning wonderful Professionals, I hope EVERYONE is well.

The 10-year note yield is now up 100 basis points since the Fed’s cuts in September 2024.

To put in perspective, the Fed has CUT rates by 100 bps, rates in the market have RISEN by 100 bps.

So why are interest rates rising as the Fed cuts rates?

Short answer, the markets have realized that inflation is back on the rise.

3-month annualized core CPI is nearing 4% (for perspective you... Show more

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Industry Resources

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Good morning! I am curious to know if any other applicants are having any luck applying for jobs with Avenue 5, Cortland, Portico, and TAM for the Community Manager position. I’ve applied and reached out to the recruiter and/or hiring manager.
Like many jobs, it’s often about who you know. I’m in the DFW Metro area, and competition is fierce. My resume is solid, as is my character. I’ve even visited properties in hopes of seeing the regional... Show more

Guest Insider Hi! Can you share with me your info and resume? I have an opportunity!
I know it can be really disheartening when you are looking for an opportunity and no one is calling back. The best way I found opportunities was through my connections I’ve already made- previous colleagues and supervisors and adding people on linked in.

Jana Mobarak Send me your resume I have a position in Dallas coming open -I can advise on a couple of those companies.

Guest Insider I thought I was the only one that has not heard back from these companies.

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In December 2024, the rental market showed promising signs of stability among independently operated units, with on-time payments increasing by 19 basis points (bps) to 85.7%. This marks the fourth consecutive month of gains, with a cumulative improvement of 53 bps since August. Although on-time...

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Curious, What is the main problem you see others face when it comes to "turning a unit"?

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Dan Holden Qualified applications

Shady Morales The amount of time given to punch tech. Sending in vendors out of order and the apt needs cleaned again on MI day.

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need advice. have a resident on 2nd floor who has lived here for 4 years now. when moved in youngest was a baby, now 4 with bipolar, autistic possible, ODD, and a couple other things that keep her running day and night and current downstairs resident complaining, which rightly so. I have spoken to upstairs resident before and suggested some ideas to help with the sound, but it is still allowed to continue. unsure if this is a protected class,... Show more

Guest Insider What do they have upstairs as far as flooring? Carpet? Vinyl? If carpet you need to tell because the downstairs are reporting noise and it’s been found to have a subfloor problem that must be addressed so they must move. This is a catch 22 because most companies won’t want to pay to get this repaired. If plank, vinyl or wood the only thing that can be done to reduce the sound is putting out rugs. Which most people they don’t want to spend the money. But keep giving lease violations and you never say child just that there is constant walking, running or jumping. Best thing to do is force them out when lease if over if management won’t let you actually do anything.

Anonymous member Yes planking. and when I addressed the noise issue she got mad because "she's told me about the problem" so she's not renewing but that's not until October and I don't think downstairs will make it til then so will just have to keep doing my job, as I told her

Linda Fischer I think you have to address the behavior, not the child. For instance, if this were an adult running all day and night how would you address it?

Anonymous member I understand but being that the child is disabled, does that make this a protected class that can come back on me is what I'm wondering.....this is not just a normal child running and making noise. I would know how to handle that.

eric rivera Anonymous member the disabiiity isnt what you are addressing the disturbance is what you are addressing.

Anonymous member Eric Rivera but the resident is using the disability as an excuse for the continuing disturbance and I can see this resident as using that against me, "my child is disabled, there's nothing I can do" defense

Linda Fischer Anonymous member you'll have to show them where in the lease it says that they are not to cause disturbance or create noise. Even an ESA wouldn't be allowed to make excessive noise.

eric rivera Anonymous member again, focus on the problem, they need to focus on the solution!

Guest Insider You need to address the violation only. Regardless they can not disturb the right and comfort of their neighbors. Be careful how you discuss with them, let them come to you and ask what they can do and than provide them a transfer to a downstairs unit.

Anonymous member yeah that's not going to happen. they were offended that I addressed the complaint before which is then how I found out said child is now disabled. she wants no help and think nothing is wrong and that her child disability is an excuse for the behavior and seems unwilling to do anything to address

Kathy Vance I’m on the legal counsel bandwagon.
Behaviors can be addressed but needs to be communicated carefully.
The lawyer you contact needs to be very familiar with multifamily fair housing law.
There are 2 protected classes at play, which is why all conversations must be directed toward the behavior causing the issue.
Curious - have you witnessed the issue personally? That could make a difference in addressing it.

Brittany Stroud Familial status AND disability are protected...you are wading into a lawsuit if handled incorrectly. Disability requests may be made verbally as well. Consult an attorney for this

Guest Insider First of all, none of those (except Autism) can be diagnosed by age 4...but thatvhas nothing to do with anything.
Address the lease violations & move forward.

Candy Nawroth Talk to an attorney before addressing anything

Guest Insider They are right about the lawyer, that is going to be your best bet.

Mark Tanguay If they haven't asked for a reasonable accommodation, ask them "We have a problem. What would need from me to help you resolve it?" Just get their request in writing, or write it for them and have them sign it "So what your asking for is...". Then tell them that you will submit it to your superiors (even if you don't have any superiors.) If it's reasonable and permanently solves the problem, then go with it, even if the accommodation is letting them out of their lease. Losing one disruptive resident is better than a long line of upset people below them... and all you did was honor THEIR REQUESTED reasonable accommodation.

Guest Insider This is a place you don’t want to go without a lawyer in hand. Have you tried handling it by talking with the complaining resident? We’ve always used the term “if this is a child as you’ve said please understand that we can not tell a parent how to parent”. Nor can any parent make a child “not run” “what can we do for you to satisfy your complaint?” By no means should the words of the child’s condition come out while talking to anyone other than your senior mgmt. You’re walking on very thin ice.

Lauren Orsi We’ve dealt with similar situations in the past. Certainly skirting the line with potential fair housing concerns so addressing just the behavior is key. Have you listened from the complaining neighbors’ apartment to witness the disturbance? Did the previous downstairs neighbors have any of the same complaints? Maybe you can offer to transfer the downstairs neighbors. Not ideal, but sometimes they’re willing to transfer once you explain that addressing complaints isn’t always a quick fix and can sometimes take time. If new residents move in and have same complaints, you now have several independent sources citing the same issues. Any conversations you have, suggestions you offer or complaints you get, document, document, document. I’ve had to go to court before and all the notes and timelines we kept came in extremely handy. And definitely agree that you should seek attorney advice.

Bre Just a thought. Have you tried approaching it from the channels of wellbeing concerns (both for Mom and child)? I ran into a situation like this but it was reversed where the mother had extreme mental health issues and didn't think she had any problem, and it was discovered she was neglecting/abusing her child (simply too mentally ill to be able to take care of). Before the mental health issues were really forced into light, department of health and social services got involved at the request of the grandparents, and social workers would try to stop by and give her resources including things like free part-time foster care. So your issue got me to thinking maybe if you went down that path with child services that you're concerned they both need help and reach out to local resources, they can get some education and help. Sorry you're having to deal with this situation. Hang in there!

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As a multifamily marketer, you're a master of many trades. But when it comes to ad spend, it can feel like a juggling act. You're always on the chase for the best bang for your buck, aiming to fill vacancies and attract the right folks to your properties. Here are some proven tips to help you get the most out of your ad spend and make your marketing journey a breeze. 1. Target the Right Audience To effectively reach your ideal renters, it's ...

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Common branding mistakes are bound to happen—even in multifamily housing. But don't worry, we've got you covered! Let's dive into some of the most common branding blunders and, more importantly, how to steer clear of them. Stay tuned for part two coming soon!Mistake #1: Not Giving Branding Enough Time Branding isn't something you can rush. Skipping research or hurrying decisions can lead to a brand that falls flat.Take the time to research your c ...

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