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In my world ~ good leaders CREATE safe work environments! To create a psychologically safe work environment, show your team that you are open to new ideas. In meetings, ask questions before posing answers & reward those who speak up by thanking them for their input or following up with additional queries. Consider all viewpoints when brainstorming solutions to difficult problems & make sure your team knows that there is no such thing as a... Show more

Stacey Pichette Yes, 100%

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Guest Insider If you're striving for financial independence, I strongly suggest checking out Investing For Financial Freedom (FIRE). This community has been a game-changer for me, offering priceless insights and tools that have boosted my portfolio and brought me closer to my financial objectives. Becoming a part of this group is a great move for anyone serious about their financial journey.

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Anyone have a leasing agents daily duties checklist they can share that is editable?

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Question, do your accountants get bonuses? Almost all of my staff receive bonuses, leasing, maintenance, regionals. The only staff that don't receive bonuses are the Director (me), HR and our accountants. My accountant came to me mentioning they think they should receive bonuses because they...

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Antonio Diaz I am a portfolio accountant and yes I receive a year end bonus. There seem to be some salty managers. Please get to know your corp team they are just as vital to a properties success. It was a ~2.5% of my salary, it’s not guaranteed and depends on company performance. I know my regionals and properties also
Got bonuses but I don’t know how it compares to them.

Tracy Martin I had these same concerns brought to me after a few years of only site teams receiving bonuses.
I added in performance bonuses incrementally as annual raises were given.
They are based on the same benchmarks as mine as the Director: income growth, expenses, renewals, delinquency and occupancy.
Even at the corporate level, they actively participate in the success of each of these categories in their own way and are rewarded accordingly.

Guest Insider I think every employee deserves a bonus.. even if it isn’t much.. just something so they don’t feel forgotten or uncared for.

Gerry Hunt I agree! Even part time staff!

Brooke Nuber-Soldate I think it's valuable to note the liability of an accountant's position. If they mess up paperwork, they could literally lose their license and never be able to do their job again. And they have to take the hack job of paperwork and processing and put it together, plus find loopholes and tweaks to save money while still reporting accurately and to the law. Their struggle may be different, but it has no less value and should be treated as such.
I've also seen the absolute nightmare of invoices some folks have to deal with on top of things always being late or half done. You don't even know the holes they fill or the fires they put out most of the time, especially if they're good at their job. Maybe treat them like the valuable asset they are because your day to day and property pocketbook would be very different without them.

Jose Maciel I don't think "Bonuses" should be given to all, I think they should be given based on performance, attendance, and their general attitude.
Thinking back on a post someone posted about staff that did NOT want to go to another property to help out, although I would say they deserve a bonus for their preformance at their primary property, for those that went to help ot at the other deserve even more.

Megan Goodmundson Yes they should get bonuses. As should you and HR. Come up with incentives and a scorecard. If they achieve then bonus is earned. Such as 10% of salary earned quarterly ( 10 split into 4)

Grace Law So you give a bonus to leasing and maintenance for doing their jobs but not the accountant?
Just because they are not forward facing doesn’t mean they don’t deserve a bonus. Annual salary shouldn’t matter either.
I am HR/Payroll and if annual bonuses are given, we all get them

Guest Insider An easy bonus could be $175-$500 per year of service as a gesture of appreciation. They have no doubt saved you more than once on preventing double paid bills and catching billing errors. Yes, accountants are crucial to the process and help the onsite teams tremendously.

Guest Insider All members are vital, otherwise, why are they there? Doesn't matter how high paid they are, they work hard to keep the wheels moving and deserve equal recognition.

Guest Insider Your on site employees are the work horses! Corporate employees seem to forget that “they” are the support for the on-site team, not the other way around. I see this from company to company. If you have an employee that would like to receive a bonus you might encourage them to transfer to an on-site position. Then and only then will they truly see the differences in the workload. I do not feel a corporate employee should be paid a bonus!

Miles Scruggs Ok first ownership isn't recognizing your work with a bonus?? That seems odd, is your compensation tied to performance in another way? Also what exactly are you "director" of, if you don't have the autonomy to decide who get's bonuses etc? That seems like local corporate liaison rather than director.

Angel Rogers Everyone or no one...this is how division and animosity are created between sites and corporate.

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2025 Branding & Design Trends for MultifamilyIt's the time of the year when we all start trying to predict what's gonna be hot for 2025 branding and design for multifamily. Okay, so not all of us. But definitely us at Zipcode Creative. Anyway. Read on to see what we think is in for next year in 2025 multifamily branding trends.Brand PositioningYou know we love a good multifamily brand. But how to get it in the right place at the right time wi ...

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When it comes to property improvements what is your top priority?

Guest Insider It depends on the property!

Katie Decker-Erickson That is a brilliant answer, and it is so true! Each one has its own culture and target demographic (s).

Guest Insider I think Market Differentiation. If you stay unique from other properties you should have success with the other three improvements.

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Are any of you paying your Property Management Software for access to your own company data for an external BI platform?

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Multifamily real estate is more competitive than ever.In 2024, the industry stabilized as elevated resident experiences, a focus on community, and eco-friendly practices shaped the multifamily landscape. In the new year, property operators will need to continue leveraging innovations in technology and sustainability, and incorporate premium amenities into the living experience in order to stay ahead. Here's what trends we're expecting to see more ...

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For those of you that lease coworking space in your luxury buildings, what is your fee structure? Do you have a written agreement or written guidelines?

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Apparently, based on my resume of 20 years in property management, this is a job match. 😂

Guest Insider I’ve always said it was a transition that a PM could make!

Kathy Vance Learned more from this career than some learn in earning their degree! 😂

Gerry Hunt Perfect!! When we survive 20 years or more in our industry, we are VERY skilled Mental Heath Therapists!! 😅🤗

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My friends company just asked her team to take over another property (44 units, not a good area, problematic community). It is a 25 minute drive from their current property that they would manage out of. Her current property is only 4 years old and well established. What would be a good hourly raise to ask for if she takes this on? She is PM

Guest Insider It depends on how many doors she currently manages. Does this increase her volume by 50%? 20%? 10%? How many people are on her team?

Anonymous member Currently managing 208. This would add 44 units. Her (PM), assistant PM, and 2 maintenance. So 2 office and 2 maintenance. They offered all 4 of them the same $2 raise on top of their current hourly rate

Guest Insider Anonymous member i think that is a pretty low offer to increase responsibility by 20% and the added inconvenience of 2 sites not close to one another. I would say 10% raise at the very least.

Antonio Diaz Anonymous member maybe take what they make now/ #of units and ask for that in addition to their current salary.
Alternatively look for going rates for the number of units they will now
Be at. A struggling property is a beast to deal with but it’s also a pretty small property and they probably don’t have a large budget.

Brooke Nuber-Soldate If it's in rough shape with occupancy, the $2/hr plus maybe some extra comission might be nice. Helps to incentivize the clean up

Guest Insider I've had a couple of my managers acquire additional properties. I got them promoted to higher PM positions with an average raise of $3-4 per hour.

Josh McKibben 7%

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Managing security deposits is a critical part of running a multifamily housing operation. But what happens when tenants move out and forget to claim their security deposit refund? Whether due to an outdated address, lost paperwork, or general oversight, unclaimed security deposit refunds can pile up fast. These unclaimed funds don't just disappear—they come with legal and financial risks that can haunt property management companies for years.Let' ...

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Every apartment community should have a brand identity. And we'd include affordable housing in that statement. However, making branding affordable for lower-income housing is more of a challenge. But: even with limited resources, branding can make an impact for affordable housing. Affordable housing communities have different marketing needs and budgets compared to their conventional housing counterparts. But even affordable housing communities s ...

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McKenzie Towns is friends with J Retinger

Texas properties under TAA contract, I have a question.
A resident decides to rent a “rentable item” such as garage or carport mid term.
1. Do you add it to their lease?
2. If so, what is your process with adding it to the contract ? Addendum only or do you Revise 1st page of lease? If you do...

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Guest Insider Hi there in yardi on the resident profile, there is add a rentable item. So we do that, and then that charge will hit their ledger that day. then if it is not part of your lease package, there is a minute lease amendment that you could find in Blue Moon. You can send it digital for them to sign, and then you can execute it Or you can have them sign a paper copy and upload it. And then what I like to do is make a memo in their account with the date of when they added the rentable item. And when their renewal comes up, then you could add it to the lease

Guest Insider The 8 page lease and the rentable item addendum. Adding a rentable item changes the rent in most of the softwares so you’ll need to correct the lease to reflect the added rentable item in the rent amount. We rent items mid month and charge a prorate. We also offer to allow the resident to wait until the first of the month if they would like. Saves them on cost but we can go ahead and get the paperwork out of the way.

Guest Insider I've seen this done a few ways. One being ...mid term packet and resign lease, all addendums and rentable item is locked in thru end of lease term. Two being ...rentable item addendum and may or may not allow MTM options. Garages and carports get really popular this time of year!

Christi Anderson it's adds to the rent and updates the lease automatically. the dates are same as lease dates of apt on contract.

Guest Insider Just the addendum

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Does your property have any security cameras? I’m talking about maybe the entrance gates, popular common area, fitness center, etc.
Our community does not per the ownership due to liability I’d guess but we have some recent high profile incidents where cameras would have captured crimes taking...

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Patty Peterson I’m in upstate NY and we have them near the maintenance shop where our maintenance trucks, golf carts, and snow removal equipment are kept. No other cameras around the rest of the property.

Cyndi Bedwell I have cameras inside and out. Shop, gates, parking lots and hallways

Guest Insider We only have them in the clubhouse area. Nowhere else to liability issues.

Josh McKibben I’m in the Dallas, Tx area and yes, we have them at some of our properties. We’d have them at all, but we have 26 buildings and that’s a lot of upfront cost. I’m slowly adding to it year after year.

Karen Kossow We have them in multiple places at many communities. They aren't monitored (meaning nobody is sitting there watching them which is typically when the liability piece comes in) but are often helpful in catching things happening and being able to identify who did them.

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