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The multifamily housing industry is undergoing a period of significant transformation. Legal pressures are challenging traditional pricing practices, while advancements in technology are creating opportunities to modernize and streamline operations. This blog explores how operators can respond to these challenges by addressing legal and legislative issues, shifting focus from competitor data to first-party insights, and adopting moder ...

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Why do developers build luxury apartments? Because they are easy to underwrite. Just raise projected rents till the proforma works, build it, then toss it over to the opps team to take the bullet(s) in the back of the head. It takes years before the NOI catches up to the development proforma.
And then there’s the damned “re-positionists” that think fixing pot-holes in the parking lot, replacing a few rotten boards and patching leaky roofs... Show more

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We're back with part two of the most common branding mistakes in multifamily! Did you miss part one? Don't worry—you can check it out here.Branding often gets treated as an afterthought—something to address when everything else is done. But here's the truth: neglecting branding from the start can cost you leads and create massive challenges when trying to rebuild your reputation later. A strong brand not only helps you stand out but also position ...

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Multifamily Insiders Bloggers

This group will be for those blogging on Multifamily Insiders, and will provide discussions on maximizing readers, writing for keywords, engaging your audience, and any other blog-writing topic! Please read through the discussions and announcements for tips on blogging, but definitely make sure to check out the Blogging Guidelines and Tips.

Building Stronger Communities Through Pet Accountability ProgramsPets are more than companions—they're family members, stress relievers, and even social connectors. In multifamily communities, they can serve as catalysts for creating a stronger sense of belonging. However, fostering a harmonious living environment where pets and residents thrive requires clear policies and proactive management.How Pets Strengthen Community ConnectionsPets play a ...

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AI can mean a lot of different things, so rather than discuss AI in general, generic terms, it is often much better to dissect how AI tangibly impacts property operations. I had the pleasure of talking with Nishant Phadnis, Chief Product Officer at Rent, to discuss how they identified key areas they can utilize AI to impact the prospect/resident journey, as well as tools to improve operations at the site lev ...

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Good morning wonderful professionals, I hope everyone is well. 🚨Major development🚨there's major proposals submitted to Congress that could enhance and make OZs permanent as early as Q2 2025. Here are my Top 5 from the proposal:1: States could re-designate zones as communities prosper, ensuring capital flows to the areas that need it most.2: Open OZs to all taxpayers, not exclusively to capital gain strategists. This could be a huge win that will ...

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We’ve just been changed from Yardi to OneSite. Learning curve for sure, although much is obvious. None of our prior ledgers integrated. Does anyone know how I can charge back a concession??
The code CONC/XONETIME is there but it isn’t within the charge menu for me to use. It’s only available...

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Chris Hurst It is in your credits but you will need your role setting to allow for negative credit charges to allow for chargeback. Admins will have the ability to make this change if your company supports it. Otherwise you may have to charge it as an “early term fee,” or something alone those lines with the details including it is actually a concession charge back. RealPage User Group is still growing a bit but has some good users in it to help guide for future questions.

Nicholas Clayton Chris Hurst thanks!! this is what I thought would be the case…..I’ll have to ask admin for the access. This is simply not the case in Yardi! All codes are available to use. Learning curve!

Blaise Lanzi Used OS years ago, loved it. But can’t hardly remember how to do anything

Miles Scruggs oh that is a step backwards!

Brenda Sherrill You would just reverse the 1xconcession charge in onesite. No idea if given in yardi and you need to reverse in Onesite.

Guest Insider Sounds like you have a lot of tweeks in your future… when it works right its pretty easy to figure out and incorporate how your management wants credits applied. Support on the phone takes a while. Sometimes it feels like they google the answers while talking to you.

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Would anyone have any advice/resources on getting up to speed owning and managing tax credit/ affordable housing. Wisconsin related. Thanks in advance!

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Wendy DeSchoolmeester Check the state agency website for a compliance manual. Novogradac is a huge resource for training and checking income/ rent limits. The Tax Credit Specialist course is the best one I've taken. Good explanation of the program and set up of a site's set asides along with file compliance. Follow your compliance department's checklist and don't let it overwhelm you. Good luck!

Megan Goodmundson Your best bet is to make a new best friend with the compliance officer at the state housing agency. Ask them for all the training opportunities they are aware of (subscribe to their email blasts). Ask who is the leading expert/ trainer in their state (for example in Minnesota juanita pekay is one of the leading experts/ trainer. In Virginia AJ Johnson is an expert. There is likely many virtual training sessions you can take part in.
There is a good amount of free material on youtube. I used to keep a playlist of basic and intermediate LIHTC videos on youtube but I havent checked yt and updated in several years as I no longer work in affordable housing.

Guest Insider That's a huge learning curve. While I was in DMV most states have training and you can also work towards a HCCP certification. That will teach you alot.

Megan Goodmundson Also go to novoco dot com and search for LIHTC training they have an intro to lihtc booklet and tons more.

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Happy New Year!
Weird topic/question for the group: Does your company have a "see something, say something" policy? (Abuse, neglect, etc)In CA , PM employees are not considered mandated reporters(per extensive research).
What is your company approach?
TIA for your sincere thoughts on this. It is a...

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Julie Mehling In Florida we are supposed to report human and sex trafficking

Wendy Burkle Of course you report it. If someone is being potentially harmed, please tell your supervisor right away. Human beings come first no matter what. I'd notify the police too.

Guest Insider Even without a policy, I would think all of us as humans should flag concerns accordingly?

Angel Rogers Absolutely...but attorneys say not to report as an employee for liability reasons. Its murky at best. I am in affordable housing and we work with vulnerable populations. My on site teams want to be human and help, but corporate team sees liability. I am just trying to determinr an industry best practice.

Miles Scruggs You don’t have to research if you are a mandatory reporter. You don’t get that responsibility and have it hidden from you at the same time. If you are then you absolutely know if you are.
Fortunately our company isn’t hiring at a level we need to create a policy for that. Contextual common sense should be able to thrive.

Angel Rogers I think you are missing the point. No one has anything hidden from them. We researched this heavily because there is a vast definition of who is a mandated reporter. It seems common sense to report, but there is some liability associated with it and I am simply trying to determine industry best practice from this platform.

Guest Insider I have contacted the authorities when I have witnessed abuse, seriously dangerous situations, criminal activity, and violence. Abuse and neglect should be reported. Just make sure you are correct in your perception. Kids get bruises and scrapes just being a kid. Contacting CPS for a minor reason does more damage.

Megan Goodmundson Its pretty broad to say. “If you see something, say something “. That could mean a whole lot of things and I think gives way too much leeway. We mostly hear that term in airports pertaining to suspicious activity that could be potentially dangerous to the wellbeing of passengers and people in the airport. But what does it mean in regards to property management? Terrible housekeeping with children in the home? Signs of child abuse? Gang signs sketched in the walls as graffiti practice? Guns and drugs on the living room coffee table? 10 mattresses in a two bedroom with no other furniture and one person on the lease? Nothing in the apartment except one sleeping bag and a huge lego structure of the twin towers. A bedroom full of boxes and boxes and boxes of brand new flip phones, like approximately 200 new phones .
These are all things right off the top of my head that I have come across and reported in to local police, social services or FBI in my 25 years.

Jon Directo I will report what ever I see regardless of my role. It’s just a duty as a citizen

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I work on the vendor side now, but spent over 15 years on-site. I recently started looking for an apartment for the first time in 16 years.
I am amazed at the number of sites I’ve visited or messaged that will not show an apartment if there is only one person scheduled to be in the office at a certain time. When I was on-site, we simply put a note on the door and showed apartments.
Is that a common practice now?
For reference, this is in the DFW... Show more

Brent Williams

Guest Insider Depends on the company. Usually a sign on the door is posted. But with safety concerns these days, it’s becoming more common that at least one other staff member needs to be onsite, in case of an emergency situation.

Anonymous member I guess. But that is what an emergency number is for.
When I was alone and went to show an apartment, I would call the answering service and let them know I’d be out showing apt# 101 and would be back in 20 minutes (or whatever)
It just amazes me that they are only open on Saturday now and then can’t show on Saturday and only show between 10 am - 4:30 pm and they have multiple vacant units. They will likely lose the lease because I’m not leasing a unit off a floorplan. and I’m not taking time off from work to look during the week.
I think the self guided tours are the way to go!

Guest Insider Anonymous member I understand. I love conducting guided tours! It lets me address questions immediately and gauge the prospect’s interest in a particular home. Maybe they’d offer a virtual tour?

Anonymous member A virtual tour won’t work for me either. I want to see the unit or one like it. Too hard to gauge space plus you can get an idea of what they consider a “ready” unit.

Guest Insider Anonymous member some times that isn’t possible either. I have one 2 bedroom I am able
To show currently and after Saturday I won’t have anything to show until the end of the following week.

Guest Insider I think Covid gave people excuses to get out of showing which is disheartening.

Guest Insider If I’m in the only person in the office, I lock it up and put up a sign to show the model unit.

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Working in multifamily is watching The Avengers for the first time with my husband, and saying outloud:
“Who’s handling all the insurance claims? The tax aid? The incident reports? They literally just destroyed that mid-rise in seconds. Would this be considered a lease break? That poor property manager. I hope they’re okay.”
And I think, for that reason, I believe I am officially the least fun person to watch a movie with.
But it’s FINE. ☠️

Brent Williams

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Onboarding new residents is a pivotal part of property management, setting the tone for their experience and establishing a foundation for positive long-term relationships. Traditional methods like emails, printed materials, and phone calls can sometimes lead to missed details or delayed responses, creating friction points that affect a resident's first impression. Text messaging offers a modern solution that addresses these challenges with immed ...

Christina Landeros 2 rooms available in Hemet, 3 RV spaces, RV 2bdr/2ba, 2 Cottages 1 bdr, 1ba 760-216-8882

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Would anyone have any advice/resources on getting up to speed owning and managing tax credit/ affordable housing. Wisconsin related. Thanks in advance!

Read More...

Megan Goodmundson Your best bet is to make a new best friend with the compliance officer at the state housing agency. Ask them for all the training opportunities they are aware of (subscribe to their email blasts). Ask who is the leading expert/ trainer in their state (for example in Minnesota juanita pekay is one of the leading experts/ trainer. In Virginia AJ Johnson is an expert. There is likely many virtual training sessions you can take part in.
There is a good amount of free material on youtube. I used to keep a playlist of basic and intermediate LIHTC videos on youtube but I havent checked yt and updated in several years as I no longer work in affordable housing.

Guest Insider That's a huge learning curve. While I was in DMV most states have training and you can also work towards a HCCP certification. That will teach you alot.

Megan Goodmundson Also go to novoco dot com and search for LIHTC training they have an intro to lihtc booklet and tons more.

Wendy DeSchoolmeester Check the state agency website for a compliance manual. Novogradac is a huge resource for training and checking income/ rent limits. The Tax Credit Specialist course is the best one I've taken. Good explanation of the program and set up of a site's set asides along with file compliance. Follow your compliance department's checklist and don't let it overwhelm you. Good luck!

Can't comment or like? Make sure to log in or register for a free account!

Recent migration data from the US Census Bureau, U-Haul, and United Van Lines reveal a strong trend of Americans moving to low-tax states in 2024.

South Carolina saw the highest population growth from domestic migration, up 1.26%, followed by Idaho (0.83%) and Delaware (0.79%). On the opposite end,...

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