Get Connected!
Join the world's largest professional social network for the apartment industry!
This is the fourth in a 9-part series of “quick hit” blogs on the quickest way to uncover hidden revenue from leasing based on the presentation Bryan Pierce, Carol Enoch and Donald Davidoff gave at NAA’s 2024 Apartmentalize conference. Our fifth example of where amenity pricing frequently goes wrong is another example born of the right effort from operators and asset managers and just a slight flaw in execution. Fail #5: All Ame ...
A day in the life of a LL... 9 year tenant lost 75% of here BS IHSS income 5 months ago, instead of finding a really job she has spent her time fighting to regain here hours after 2 appeals and countless efforts to help her find assistance we started the eviction process with her owing 2.5 months of rent... Today was lock out...
Although we have been paying for pest control for the last 9 years she still has roaches... I don't understand why people...
Show more
I have always wished that I could make a visit to the prospective resident's current home a part of the application process. Obviously anyone whose current apartment looked anything like that is going to be denied. I suppose it wouldn’t be legal and maybe not practical, but it sure would save us from some situations like this!
So you know how Facebook suggests you make a video of your pics from your phone, with music?
I don't know whether I'm depressed or amused that the majority of my phone's pics are mostly of property damage.
What song would you choose with this collage?? 😆
A well-developed brand is only theory until it's seen and experienced in the wild. Brand implementation for multifamily is the key to success—to set your community apart and stand out against the comps. If your brand is fully developed—visual, verbal, experiential—and everything is laid out and planned, it doesn't matter at all unless and until it's carried out. Pay attention to how you implement your brand across every channel and touchpoint. Fo ...
This is the fourth in a 9-part series of “quick hit” blogs on the quickest way to uncover hidden revenue from leasing based on the presentation Bryan Pierce, Carol Enoch and Donald Davidoff gave at NAA’s 2024 Apartmentalize conference. The good news is that our fourth “amenity fail,” overbundling, comes from a place of proactive efforts from operators to get amenity pricing right. The challenge, though, is that it’s still a “fail ...
💡 Buy the expensive batteries.
I've been renting over the last 12 months and have had to place 4 work orders to get the entry door smart lock batteries replaced. Every time, it's frustrating because either the door takes a very long time to open or, if I'm on a rush, it takes a while to close....
Read More...
Wow, this is crazy. Small savings can lead to big expenses if they are not well thought out.
Help!!??!!
I direct a boutique HUD portfolio in Texas and am looking for a reliable way to help manage and streamline our eviction processes. I came across a company called Nationwide Compliant today and am intrigued. Prior to this, my site staff have done most of the leg work in-house and then we...
Read More...
The movement to seal eviction records is gaining traction, as advocates push to prevent past filings from limiting tenants' housing options indefinitely. During the pandemic, federal protections reduced eviction rates in major metros, but these safeguards have since expired, driving eviction rates above pre-pandemic levels in many cities, especially in the Sunbelt. States like Maryland, Massachusetts, and Idaho have passed laws to seal records... Show more
How do you handle constant interruptions as a Property Manager on a large site, making it difficult to get anything done? My boss suggests I should be more assertive with the staff to prevent them from monopolizing my time, as this is affecting our ability to process reports on time and putting both...
Read More...
The multifamily housing industry is steadily evolving, and self-guided tours (SGTs) are emerging as a key part of this progress. Prospective residents today are looking for convenience, flexibility, and autonomy in their home-hunting experience. By eliminating the constraints of rigid schedules and time-consuming property visits, SGTs are redefining the leasing process.Potential residents simply book a tour via an online platform or ap ...
This is the third in a 9-part series of “quick hit” blogs on the quickest way to uncover hidden revenue from leasing based on the presentation Bryan Pierce, Carol Enoch and Donald Davidoff gave at NAA’s 2024 Apartmentalize conference. If it weren’t for the significant loss of revenue, and thus value, our third “amenity fail” would be truly humorous. This is conflicting amenities. Fail #3: Conflicting Amenities The most impactfu ...
Does anyone need a FREE 100-door Parcel Pending locker system? You'll just need to pickup in Charlotte, NC. 10 locker stacks, 100 doors. Will support a 300-unit property. Just a few years old. Message me for specs and more info, or email [email protected]
Just curious…
When you have these residents who want out of their lease or want compensation for some reason…
Do you engage in disputing their beliefs or ideas (tell them why they aren’t correct), or do you just let them go on and on and on, and simply say minimal, but then tell them you unfortunately cannot accommodate their request?
Read More...
I do try to immediately resolve issues. It is not always easy and I always take into consideration fair housing.
At times my wording may be wrong.
But I do try to stop and think before answering a resident. This is why I like to do it in email so I could re-read it.
For example, a resident may come and say they're upstairs. Neighbor is pounding on the floor and excessively loud.
I would say something like sometimes. People are heavy walkers. If you think this is excessive, can you please send me video that can be reviewed. I try to be empathetic with them.
And then I would say something like I will send the resident an email or I'll send an email blast about noises in an apartment complex for educational purposes.
Every day, I learned something new, and I am always willing to learn.
I am learning that it is not always easy. But what makes this job so rewarding and interesting is it is never the same mundane thing every day.
Thank... Show more
One time and maybe a follow up depending on complexity.
After 2 reviews, ...your words....I've provided the explanations for why I cannot provide what you are asking. This should end the discussion.
Happy Tuesday all! Question... do you pay property managers leasing commissions? Why or why not? Thanks much!
Read More...
Unless they show the unit
What strategies do you use for mitigating pet nuisance complaints?
Barking, jumping, unattended pet waste, damage, etc. -- would love to hear specifically how you've been able to successfully resolve issues with residents without having to resort to a fine or asking the resident/pet to leave.
-
04 DecEvent starts in:
-
22 Jan
