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In December 2024, the rental market showed promising signs of stability among independently operated units, with on-time payments increasing by 19 basis points (bps) to 85.7%. This marks the fourth consecutive month of gains, with a cumulative improvement of 53 bps since August. Although on-time...

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Curious, What is the main problem you see others face when it comes to "turning a unit"?

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Dan Holden Qualified applications

Shady Morales The amount of time given to punch tech. Sending in vendors out of order and the apt needs cleaned again on MI day.

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need advice. have a resident on 2nd floor who has lived here for 4 years now. when moved in youngest was a baby, now 4 with bipolar, autistic possible, ODD, and a couple other things that keep her running dayband night and current downstairs resident complaining, which rightly so. I have spoken to upstairs resident before and suggested some ideas to help with the sound, but it is still allowed to continue. unsure if this is a protected class,... Show more

Guest Insider What do they have upstairs as far as flooring? Carpet? Vinyl? If carpet you need to tell because the downstairs are reporting noise and it’s been found to have a subfloor problem that must be addressed so they must move. This is a catch 22 because most companies won’t want to pay to get this repaired. If plank, vinyl or wood the only thing that can be done to reduce the sound is putting out rugs. Which most people they don’t want to spend the money. But keep giving lease violations and you never say child just that there is constant walking, running or jumping. Best thing to do is force them out when lease if over if management won’t let you actually do anything.

Anonymous member Yes planking. and when I addressed the noise issue she got mad because "she's told me about the problem" so she's not renewing but that's not until October and I don't think downstairs will make it til then so will just have to keep doing my job, as I told her

Linda Fischer I think you have to address the behavior, not the child. For instance, if this were an adult running all day and night how would you address it?

Anonymous member I understand but being that the child is disabled, does that make this a protected class that can come back on me is what I'm wondering.....this is not just a normal child running and making noise. I would know how to handle that.

eric rivera Anonymous member the disabiiity isnt what you are addressing the disturbance is what you are addressing.

Anonymous member Eric Rivera but the resident is using the disability as an excuse for the continuing disturbance and I can see this resident as using that against me, "my child is disabled, there's nothing I can do" defense

Linda Fischer Anonymous member you'll have to show them where in the lease it says that they are not to cause disturbance or create noise. Even an ESA wouldn't be allowed to make excessive noise.

eric rivera Anonymous member again, focus on the problem, they need to focus on the solution!

Guest Insider You need to address the violation only. Regardless they can not disturb the right and comfort of their neighbors. Be careful how you discuss with them, let them come to you and ask what they can do and than provide them a transfer to a downstairs unit.

Anonymous member yeah that's not going to happen. they were offended that I addressed the complaint before which is then how I found out said child is now disabled. she wants no help and think nothing is wrong and that her child disability is an excuse for the behavior and seems unwilling to do anything to address

Kathy Vance I’m on the legal counsel bandwagon.
Behaviors can be addressed but needs to be communicated carefully.
The lawyer you contact needs to be very familiar with multifamily fair housing law.
There are 2 protected classes at play, which is why all conversations must be directed toward the behavior causing the issue.
Curious - have you witnessed the issue personally? That could make a difference in addressing it.

Brittany Stroud Familial status AND disability are protected...you are wading into a lawsuit if handled incorrectly. Disability requests may be made verbally as well. Consult an attorney for this

Guest Insider First of all, none of those (except Autism) can be diagnosed by age 4...but thatvhas nothing to do with anything.
Address the lease violations & move forward.

Candy Nawroth Talk to an attorney before addressing anything

Guest Insider They are right about the lawyer, that is going to be your best bet.

Mark Tanguay If they haven't asked for a reasonable accommodation, ask them "We have a problem. What would need from me to help you resolve it?" Just get their request in writing, or write it for them and have them sign it "So what your asking for is...". Then tell them that you will submit it to your superiors (even if you don't have any superiors.) If it's reasonable and permanently solves the problem, then go with it, even if the accommodation is letting them out of their lease. Losing one disruptive resident is better than a long line of upset people below them... and all you did was honor THEIR REQUESTED reasonable accommodation.

Guest Insider This is a place you don’t want to go without a lawyer in hand. Have you tried handling it by talking with the complaining resident? We’ve always used the term “if this is a child as you’ve said please understand that we can not tell a parent how to parent”. Nor can any parent make a child “not run” “what can we do for you to satisfy your complaint?” By no means should the words of the child’s condition come out while talking to anyone other than your senior mgmt. You’re walking on very thin ice.

Lauren Orsi We’ve dealt with similar situations in the past. Certainly skirting the line with potential fair housing concerns so addressing just the behavior is key. Have you listened from the complaining neighbors’ apartment to witness the disturbance? Did the previous downstairs neighbors have any of the same complaints? Maybe you can offer to transfer the downstairs neighbors. Not ideal, but sometimes they’re willing to transfer once you explain that addressing complaints isn’t always a quick fix and can sometimes take time. If new residents move in and have same complaints, you now have several independent sources citing the same issues. Any conversations you have, suggestions you offer or complaints you get, document, document, document. I’ve had to go to court before and all the notes and timelines we kept came in extremely handy. And definitely agree that you should seek attorney advice.

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As a multifamily marketer, you're a master of many trades. But when it comes to ad spend, it can feel like a juggling act. You're always on the chase for the best bang for your buck, aiming to fill vacancies and attract the right folks to your properties. Here are some proven tips to help you get the most out of your ad spend and make your marketing journey a breeze. 1. Target the Right Audience To effectively reach your ideal renters, it's ...

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Common branding mistakes are bound to happen—even in multifamily housing. But don't worry, we've got you covered! Let's dive into some of the most common branding blunders and, more importantly, how to steer clear of them. Stay tuned for part two coming soon!Mistake #1: Not Giving Branding Enough Time Branding isn't something you can rush. Skipping research or hurrying decisions can lead to a brand that falls flat.Take the time to research your c ...

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How do you wash your parking garage?? I have a 6 floor parking garage that needs to be power washed. I don’t want complaints!! Even if I tell certain floors to move their cars on certain days I’m nervous water may leak through cracks and drip upon vehicles on lower levels. What are some tips or...

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Anonymous member LOTS of notices in advance. If you don’t do it with enough notice, you’ll get people who will call and say they just left to go out of town and can’t move their car. Make a sign by the entrance of the garage reminding people. I once used hot pink poster board and made signs indicating where pressure washing would start and stop each day. Make sure your notices say something like “management not responsible for damage (for failure to move your vehicle)”. If you have neighboring businesses, see if you can get permission to have your residents park there during the day.

Josh McKibben I wouldn’t power wash, I’d use floor sweep instead.

Guest Insider Maybe do one side of each level at time?

Guest Insider Get with a local car wash and see if you can work a deal that will discount the resident a car wash after you get done!

Guest Insider t will leak down to the next level, unfortunately, the only way is to notify residents far in advance that all cars must be removed when scheduled. Your maintenance team will not be able to get it as clean as a professional due to the pressure given by the equipment. A professional can complete all levels in one day

Guest Insider Who really cares if water drips? It's water. Just make sure people are aware to keep windows and sun roofs fully closed.

David Snyder Its dirty water that residents don’t want leaving crap on their cars. High rise buildings typically have high end clientele that pay a lot for their rent, parking, and cars.

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Needing some advice for luxury, Highrise tenants. I’m a bit new to this clientele and have noticed many complain at a lot more intense level. How do you handle them kindly and fairly???? For instance, today I had one man in my office who was insisting that his dog was infected and nearly killed by a virus due to poo left within our dog park. He wanted his $800 vet bill compensated and wanted me to watch the cameras daily for pet poo violations... Show more

Reba Shahan The "L" word always prompts me to respond that "I can no longer speak with you if you mention a lawyer. The number to my corporate customer service line is xxx-xxx-xxxx".

Grace Law Reba Shahan I am in Corporate and tell residents who call that their lawyer will be instructed to call our lawyer and all future interactions will go through our lawyer.

Guest Insider Every time someone said, "I'm calling my attorney", my gleeful response was always, "Great idea! You should definitely do that!!! If your attorney has any questions ... I have a whole building full of attorneys that can answer any questions about the lease terms you agreed to when you moved in." (Insert big smile here.) It dumbfounded the resident and usually ended the conversation. 😏

Guest Insider I feel you!! We do PooPrints here which helps tremendously, but you can’t put that kind of blame on a dog or a person without hard proof. Even with that, he should have been watching and making sure his dog didn’t lick or eat anything. Unfortunately, we are not responsible for your pets, you are. Learn the lease like the back of your hand and you’ll be reciting it quite often to people like that. Packages, pets, loud noises, smoking, trash, etc. it never ends, so it’s truly best to just know what you need to know to inform people properly. We actually made a form that’s not technically required by my company, we call “lease essentials” it’s a form we go over at move in of essential rules that most people don’t read in the lease, and cover it in short, ask them to read and sign it (in addition to the lease) and give them the original copy after uploading their signed copy.

Guest Insider Low income residents seem to bicker much-less than the more wealthy. People are entitled these days. However that doesn’t stop us from catering to everyone the same. But I hear ya girl.

Grace Law Our complaints come equally between residents paying their full rent and housing vouchers residents. We find voucher residents use the phrase “I pay my rent” but those who pay their full rent on their own, do not use that phrase.

Guest Insider Clean park more offten? And should you look at camera footage, maybe yes. Why do you keep camera footage?
Not completely backing resident or guest ( NOT Tenant). Put yourself in your customers shoes.
Think of it this way. You go to a resort for vacation, how do you expect to be treated.
I have had properties in my portfolio where rents start at $10k per month for the smallest homes. It takes a special type of personality to operate on site with the clients expectations. And I will say these teams are practically OCD on every detail.
Mainly these guest just want the experience the team sells in the beginning.
Once you run a top notch asset it's easy and the guest also make it easier.
You can do this if you break out of the POV typical operation into a solid life experience for people.
Make your entire team be the same way.

Ursula Gerson Most people want to be heard and see you take their complaints seriously. Listen, write down the concern, and do something within reason (send out an email to residents about cleaning up after their pets, have the pet park cleaned, implement a pet waste DNA program, etc). Don't admit fault, but look for a resolution. I always tell residents to contact their renters insurance if they ask for money.

Julie Mehling Honestly, I have been a PM for almost 30 years and residents are way more demanding, entitled and rude. People used to be very nice and reasonable, now it is all the blame game and victim mindset, very difficult to deal with

Guest Insider Look into poo prints for the property - send out a letter to all residents reminding them to pick up after their dogs not only for cleanliness but to be a good neighbor and look out for each others furry pets health. Then add that if this problem persists the property may be inclined to taking further action on pet policies. This guy will see it and know that he was heard and the community cares. A lot of the times that’s all they want. Also if you can request an upset resident if they will sit down with you and offer something to drink with care in your voice, this usually gets them to calm down vs screaming at you and/or the team to have a reasonable conversation.

Kathy Porter One of the many reason I left property management for the vendor side. Entitled, ridiculous residents like this, my filter was wearing thin.
These types are used to bullying people to get their way.
Let him get his lawyer, the lease protects you.

Wendy Burkle You have to get used to it! They always say they'll contact a lawyer. Let them. Take nothing personally. It will get more ridiculous I promise! Journal so you can enjoy later. Good luck and dm me for support. I have experience with the resident profile.

Mike Powers Apt or condo ? Renters or owners ? It matters.
Being dismissive or ignoring your clients is unwise. That doesn't mean you act or agree to every wild request.
Act with empathy.
I am sorry your dog had an illness. We ask all residents to clean up after pets and obviously some residents/owners are not as responsible as you are.
Let me see if there is a way for us to more strongly enforce the pet debris requirement.
Telling owner his dog could get sick from anywhere is rude.
Then follow up. Within 3-5 days, tell them what decision was made.
You are there to serve the clients/owners/residents. You are there to ensure the community adheres to own property rules, per lease or hoa.

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Who do you all use for SEO/SEM?
Benefits with them?

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Madeline Nash Effortless Ads is wonderful, very flexible contracts and a fraction of the cost.

Stacie Tennyson Effortless Ads can handle this for you.

Mike Whaling There are some great providers out there, but you need to know if your website vendor will prevent/limit access to your sites (to make the appropriate updates and add new content) first.

Guest Insider ApartmentSEO. Their insight reporting is fantastic and they know this industry which makes their campaigns more effective.

Jackie Koehler Check out Respage

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Industry Resources

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🌟 2024 CRE Market Recap & 2025 Forecast: Brace for Impact with Rising Treasuries! 📈🏢

The Green Street Cap Rate Observer for December 2024 paints a dynamic yet challenging picture for commercial real estate (CRE) investors. Here’s a recap of where we stand and predictions for 2025:

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Help! I need a new marketing company that’s not expensive that will help me with move in and prospect offers! See pics for examples!

Bràndon Jínx

Bràndon Jínx

Mike Whaling Check out Sprout Marketing or Zipcode Creative.

Ellie Norton Use Canva.

Stacie Tennyson Effortless Ads is what you need!

Khara House If you're still looking, check out CASA Communications LLC: casacommunicationsllc.com/

Ursula Gerson I use Can You Imagine. They do things like brochures as well as move in gifts.

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Snow shoveling out from a snowstorm and goals. The same but...the same. We got a crap ton of snow and ice in St. Louis this past weekend. As a homeowner, that means the joy of shoveling the driveway. About 7" of the very heavy white stuff had fallen by Sunday afternoon. I bundled up and shoveled one, 10' -12' clear path of the driveway. Sufficient to maneuver my car in and out. Mission accomplished! Today it had to be done again. Another 4-5 ...

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Jude Chiy has one of the most fascinating stories in multifamily, from his origins in Camaroon to studying medicine, he took the lessons he learned to develop ways to maximize the resident experience through his company, Flamingo. Flamingo was an Elite demo presenter at our previous Multifamily Demo Day event. ...

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As pet ownership in rental housing continues to grow, fostering a community where both pet owners and non-pet owners feel at home is essential. Proactively and fairly addressing common pet nuisances—such as barking, unattended waste, off-leash dogs, or overly enthusiastic jumpers—can build a more harmonious living environment and even boost resident retention and NOI. Here's how operators can manage these challenges collaboratively and succ ...

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Was it just me, or was 2024 the longest year ever?There was a seemingly endless election news cycle. Mystery drones. People calling everything "demure" and "cutesy." Plus, Taylor Swift ended her Eras tour, and I didn't even get to go!I think you can all join me in saying, "good riddance."And speaking of saying goodbye to things that no longer suit us, there are aspects in multifamily that just no longer make sense. So why keep doing them? And the ...

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